Itil Service Level Management

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email...

Designed to empower department level management of staff vacations, Vacation Planner manages vacation time and other staff time usage such as sick leave. It also provides statistics and a yearly overview of the staff's vacation plans. The smallest time unit is not necessarily half a day but may...

Kwok Information Server is an open source IT management system, providing IT asset tracking (hardware inventory and software license), issue tracking (helpdesk), service contract management, vendor contact management, and knowledge base.


Platforms: Windows, Mac, Linux

The QUAM project defines enhancements to Object Middleware (in particular CORBA) to provide Quality of Service (QoS) management and control to application objects.


Platforms: Windows, Mac, BSD, Linux

SmoothOperator is a service ticket management system written in PHP that is geared more towards network consulting companys with multiple techs. It allows for both priority leveling jobs, job day scheduling, and on call paging.


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one. Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those...


Platforms: Windows

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can...


Platforms: Windows, Not Applicable

ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Project Management, Contract Management and Knowledge Base in one low-cost package. It has an ITIL ready version which gives you the ability to...


Platforms: *nix, Windows, Windows 7, Red Hat Linux 7.2 and above

Service Account Manager is a powerful mass management tool for the automated and remote management of Windows services. The tool provides a single view of all services on all managed systems, allowing administrators to report on and change virtually all service properties with a few mouse clicks....


Platforms: Windows

The core of any Help Desk system is ticket management. The VI Service Desk allows you to put in place powerful routing/assignment, notification and escalation rules to effectively manage your daily service operation. Features: -Fully Web and Notes Client enabled -End User Self Help...


Platforms: OS/2, Windows, Mac, *nix, Palm OS, Pocket PC, AS/400,Palm OS 6.0,RIM

Service Master will allow your property management team to create, print and track work orders in an easy yet organized way. You are able to quickly generate work orders, print copies and automatically save to the powerful database. Service Master application transforms your current antiquated...


Platforms: Windows

ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to...


Platforms: Windows

StableNet Express provides real-time end-to-end visibility and accurate troubleshooting. Businesses benefit from the assurance that their networks, systems and applications are up and service levels are met. StableNet gives organizations the security that their IT systems do support vital...


Platforms: Windows

Lack of automated identity management procedures contributes to higher IT help desk costs, bad security, and failed compliance audits. Netwrix Identity Management Suite is a set of integrated tools that solve the most critical identity management challenges in Active Directory environments:...


Platforms: Windows, Windows 7, Windows Server

KCS Restaurant™ - Bar & Restaurant POS software offers a complete restaurant management system with POS, inventory, order, kitchen, tables that can be adapted to meet unique restaurant business requirements for Fine Dining Restaurants, Bars & Lounges, Discos & Nightclubs, Food Courts, Take...


Platforms: Windows

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and...


Platforms: Windows

Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering. Features: Layer 3 bandwidth manager TCP/IP stream limiting and prioritization Distributed...


Platforms: Windows

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service...


Platforms: Windows

OpenNMS is a FREE and the first enterprise-grade network management platform developed using the open source model. The three main functional areas of OpenNMS are service polling, which monitors services on the network and reports on their "service level"; data collection from the remote...


Platforms: *nix

A pack of five boostsolutions products to boost your AD Management: Password Change, Password Reset, AD Information Sync, AD Administration and AD Self Service. SharePoint Password Change lets users personally change their passwords before expiration to prevent system lockout. SharePoint...


Platforms: Windows