Itil Service Level Management

NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...


Platforms: Windows

Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.


Platforms: *nix

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...


Platforms: Windows, *nix

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.


Platforms: Windows

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...


Platforms: *nix

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email...


Platforms: Windows

Designed to empower department level management of staff vacations, Vacation Planner manages vacation time and other staff time usage such as sick leave. It also provides statistics and a yearly overview of the staff's vacation plans. The smallest time unit is not necessarily half a day but may...


Platforms: Windows

Kwok Information Server is an open source IT management system, providing IT asset tracking (hardware inventory and software license), issue tracking (helpdesk), service contract management, vendor contact management, and knowledge base.


Platforms: Windows, Mac, Linux

The QUAM project defines enhancements to Object Middleware (in particular CORBA) to provide Quality of Service (QoS) management and control to application objects.


Platforms: Windows, Mac, BSD, Linux

SmoothOperator is a service ticket management system written in PHP that is geared more towards network consulting companys with multiple techs. It allows for both priority leveling jobs, job day scheduling, and on call paging.


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Project Management, Contract Management and Knowledge Base in one low-cost package. It has an ITIL ready version which gives you the ability to...


Platforms: *nix, Windows, Windows 7, Red Hat Linux 7.2 and above

KCS Restaurant™ - Bar & Restaurant POS software offers a complete restaurant management system with POS, inventory, order, kitchen, tables that can be adapted to meet unique restaurant business requirements for Fine Dining Restaurants, Bars & Lounges, Discos & Nightclubs, Food Courts, Take...


Platforms: Windows

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and...


Platforms: Windows

Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering. Features: Layer 3 bandwidth manager TCP/IP stream limiting and prioritization Distributed...


Platforms: Windows

OpenNMS is a FREE and the first enterprise-grade network management platform developed using the open source model. The three main functional areas of OpenNMS are service polling, which monitors services on the network and reports on their "service level"; data collection from the remote...


Platforms: *nix

Users can add their account to a group. As user-self-service authenticated users in your company may use this website to add their account to a specified group. Usability *Use groups to grant access Your company uses Active Directory groups to grant access to ressources depending on...


Platforms: Windows

ATAidle sets the idle timer on ATA hard drives, so they spin down when the period of inactivity has expired. To use it, you must be running FreeBSD with ATAng, so basically FreeBSD 5.1 or newer - alternatively, you can also run it on Linux - its been tested with kernel 2.6.1, but should work...


Platforms: *nix