Itil Service Level Management

PortalGuard™s Centralized Self-service Password Management (SSPM) demo allows you to perform self-service password resets, recoveries and account unlocks from any web browser and your Windows Desktop. The demo utilizes either test user scenarios or your local account (optional). About...

NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more...


Platforms: All

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials...


Platforms: Windows

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: -...


Platforms: Windows

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...


Platforms: Windows

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...


Platforms: Windows

Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically...


Platforms: Windows

Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.


Platforms: *nix

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...


Platforms: Windows, *nix

Spinso Organizer Professional Edition is a simple ready to use service CRM to manage complete servicing life cycle that includes Inventory, Billing, Payments, Complaints and Service Contract Management Features Complaint management: Assigning the complaint to the technician, tracking the status...


Platforms: Windows

Spinso Organizer Premium Edition is a comprehensive ready to use service CRM to manage complete servicing process that includes Inventory, Billing, Payments, Complaints and Service Contract Management,additional billing options Features Complaint management: Assigning the complaint to the...


Platforms: Windows

Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management ·...


Platforms: Windows

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of...


Platforms: Windows

WorkOrderAvenue is a work order / service calls management software that allows you to manage and follow-up your service requests in a simple and easy way. Also perfect as a maintenance software and repair shop software. This easy work order software is hosted here on our servers at...


Platforms: Windows, Mac, *nix, Pocket PC, Android,BlackBerry,Handheld/Mobile Other,iPhone,iPod,iTouch,Java,MS-DOS,Netware,OpenVMS,Palm,Symbian,Other

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.


Platforms: Windows

OmniAnalyser is a client-server software for Service Level reporting as well as measuring and monitoring messaging traffic and resources usage in MicrosoftO Exchange or Lotus Notes. It collects comprehensive traffic data from messaging organisations, consolidates and analyse this data and finally...


Platforms: Windows

Numara FootPrints The Service Desk Management Solution with Unequaled Time to Productivity Unprecedented in its ease of implementation and configuration, NumaraO FootPrints« is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed...


Platforms: Windows, *nix

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...


Platforms: *nix