Itil Service Level Management

Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering. Features: Layer 3 bandwidth manager TCP/IP stream limiting and prioritization Distributed...

123 Live Help is a web-based live support software, which offers both professional hosting service & live chat software, and also free installation & integration service for both solutions. It enables the e-business websites to offer online instant help to visitors, and turn potential customers...

The core of any Help Desk system is ticket management. The VI Service Desk allows you to put in place powerful routing/assignment, notification and escalation rules to effectively manage your daily service operation. Features: -Fully Web and Notes Client enabled -End User Self Help...


Platforms: OS/2, Windows, Mac, *nix, Palm OS, Pocket PC, AS/400,Palm OS 6.0,RIM

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

Blade API Monitor is a useful developer spy tool which can trace and log API and ActiveX interface with parameters. The key features are: Trace any exported functions of any DLLs, including Windows API and any other 3rd-Part APIs, unnecessarily to know the prototype of the functions;...


Platforms: Windows, Windows 7

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...


Platforms: Windows, *nix

ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Project Management, Contract Management and Knowledge Base in one low-cost package. It has an ITIL ready version which gives you the ability to...


Platforms: *nix, Windows, Windows 7, Red Hat Linux 7.2 and above

Management-Ware Email Address Finder, is an easy-to-use e-mail address extractor software. The Internet has many sources of free leads that you can use to market your product or service. The Management-Ware Email Address Finder is a powerful email extraction tool that can provide you with...


Platforms: Windows, Edition 2005

Importation/Exportation: Import/export trails to gpx file. Unlimited number of trails, and TrackPoints. Export to gpx, Excel, PDF, XPS and KML/KMZ. Data table: Very flexible data table that allows sorting by columns, with inheritance of data, attributes, etc. Presentation on map: View...


Platforms: Windows, Windows 8, Windows 7, Windows Server

No expiration, no ads, just free. The free help desk software edition of Web Help Desk Software for Linux server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service...


Platforms: Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source

Numara FootPrints The Service Desk Management Solution with Unequaled Time to Productivity Unprecedented in its ease of implementation and configuration, NumaraO FootPrints« is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed...


Platforms: Windows, *nix

Powerful CRM with links to Sage & Quickbooks with the following features :- Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders, Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base,...


Platforms: Windows

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: -...


Platforms: Windows

Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management ·...


Platforms: Windows

iCRM Enterprise " is a multi user license, includes customer management, contacts management, Transaction/Project (e.g. sales, customer service, etc.) Management, sales and service process, forecasting, leads mgmt, literature mgmt, user definable additional screens, productivity tools,...


Platforms: Windows, *nix

Commit is a complete solution for managing your Computer Services Business. By using Commit we guarantee that you will: Generate Growth by creating leads for new business, pursue the leads and close the sales Increase Productivity by dispatching the right technician to the right...


Platforms: Windows

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service...


Platforms: Mac

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can...


Platforms: Windows, Not Applicable

Trap Console is an SNMP trap management application which allows users to visualize SNMP traps in a human-readable form. User can receive pre-assigned notifications, launch 3rd party applications in response to specific SNMP traps, forward, discard and generate SNMP traps, all that from within a...


Platforms: Windows

Service Account Manager is a powerful mass management tool for the automated and remote management of Windows services. The tool provides a single view of all services on all managed systems, allowing administrators to report on and change virtually all service properties with a few mouse clicks....


Platforms: Windows