Itil Service Level Management

Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,... Platforms: *nix

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service... Platforms: Windows

WorkOrderAvenue is a work order / service calls management software that allows you to manage and follow-up your service requests in a simple and easy way. Also perfect as a maintenance software and repair shop software. This easy work order software is hosted here on our servers at... Platforms: Windows, Mac, *nix, Pocket PC, Android,BlackBerry,Handheld/Mobile Other,iPhone,iPod,iTouch,Java,MS-DOS,Netware,OpenVMS,Palm,Symbian,Other

Project Foundry provides a integrated project management tool. Project Foundry is a tool to create and maintain information used during the development of software projects. It is oriented towards the high level management of the projects, and aims to better integrate the usual tasks of... Platforms: *nix

OmniAnalyser is a client-server software for Service Level reporting as well as measuring and monitoring messaging traffic and resources usage in MicrosoftO Exchange or Lotus Notes. It collects comprehensive traffic data from messaging organisations, consolidates and analyse this data and finally... Platforms: Windows

Users can add their account to a group. As user-self-service authenticated users in your company may use this website to add their account to a specified group. Usability *Use groups to grant access Your company uses Active Directory groups to grant access to ressources depending on... Platforms: Windows

Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. Support Incident Tracker project can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!,... Platforms: *nix

OpenNMS is a FREE and the first enterprise-grade network management platform developed using the open source model. The three main functional areas of OpenNMS are service polling, which monitors services on the network and reports on their "service level"; data collection from the remote... Platforms: *nix

ATAidle sets the idle timer on ATA hard drives, so they spin down when the period of inactivity has expired. To use it, you must be running FreeBSD with ATAng, so basically FreeBSD 5.1 or newer - alternatively, you can also run it on Linux - its been tested with kernel 2.6.1, but should work... Platforms: *nix

GlassNet is a network monitoring solution, design to ease the job of the network administrator. Providing real time monitoring at the service level is an efficient tool to stay on top of the network problems. Glass Net offers the possibility to monitor several different types of devices, such as... Platforms: Windows

WebInject is a free tool for automated testing of web applications and services. It can be used to test individual system components that have HTTP interfaces (JSP, ASP, CGI, PHP, Servlets, HTML Forms, etc), and can be used as a test harness to create a suite of [HTTP level] automated functional,... Platforms: *nix

TuxBox ISPWorks provides an ISP management system. TuxBox ISPWorks is a full-blown Internet Service Provider Management System based on Open Source Software. It allows you to manage DNS, mail, Web, FTP, and much more, and it can handle multiple servers. Customers can log in to this system... Platforms: *nix

Excellent development tool for Airborne Express custom shipping solutions. Create Airborne certified shipping labels to any US domestic destination and print them on your own printer. ActiveX Control for easy integration into your intranet or desktop systems. It will work in any Windows... Platforms: Windows

InsTIL help desk software has a modular, pre-integrated set of six modules that allows you to choose the functionality your business needs, with scalability to address growing needs. InsTIL Service Desk is a comprehensive set of software product offerings designed to improve IT service levels and... Platforms: Windows

PortalGuard™s Centralized Self-service Password Management (SSPM) demo allows you to perform self-service password resets, recoveries and account unlocks from any web browser and your Windows Desktop. The demo utilizes either test user scenarios or your local account (optional). About... Platforms: Windows

Designed to empower department level management of staff vacations, Vacation Planner manages vacation time and other staff time usage such as sick leave. It also provides statistics and a yearly overview of the staff's vacation plans. The smallest time unit is not necessarily half a day but may... Platforms: Windows

KCS Restaurant™ - Bar & Restaurant POS software offers a complete restaurant management system with POS, inventory, order, kitchen, tables that can be adapted to meet unique restaurant business requirements for Fine Dining Restaurants, Bars & Lounges, Discos & Nightclubs, Food Courts, Take... Platforms: Windows

Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket process from request to resolution, manages and... Platforms: Windows

This solution allows business owners and managers to record their company’s annual goals, setup their organization chart and define all of the procedures assigned to each position within the company. * Goal Tracking: Create business, professional and personal goals; Specify whether they are... Platforms: Mac

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface... Platforms: Mac