Itil Service Level Management

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email... Platforms: Windows

SmoothOperator is a service ticket management system written in PHP that is geared more towards network consulting companys with multiple techs. It allows for both priority leveling jobs, job day scheduling, and on call paging. Platforms: Windows, Mac, *nix, PHP, BSD Solaris

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer... Platforms: Mac

Safe n Sec CorporateNew generation of corporate security systems providing computer networks protection from all type of malware, intrusions and insiders. The solution protects from inside attacks based on mass malicious code usage, specially developed software and intrusion methods. Safe n Sec... Platforms: Windows

Spinso Organizer Professional Edition is a simple ready to use service CRM to manage complete servicing life cycle that includes Inventory, Billing, Payments, Complaints and Service Contract Management Features Complaint management: Assigning the complaint to the technician, tracking the status... Platforms: Windows

The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface... Platforms: Windows

Spinso Organizer Premium Edition is a comprehensive ready to use service CRM to manage complete servicing process that includes Inventory, Billing, Payments, Complaints and Service Contract Management,additional billing options Features Complaint management: Assigning the complaint to the... Platforms: Windows

Sedna is built as an accessible and native XML database that is able to provide a full range of core database services. Sedna offers persistent storage, ACID transactions, security, indices, hot backup. Flexible XML processing facilities include W3C XQuery implementation, tight integration of... Platforms: Windows, 2008R2

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer... Platforms: Windows

Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically... Platforms: Windows

The QUAM project defines enhancements to Object Middleware (in particular CORBA) to provide Quality of Service (QoS) management and control to application objects. Platforms: Windows, Mac, BSD, Linux

Service Master will allow your property management team to create, print and track work orders in an easy yet organized way. You are able to quickly generate work orders, print copies and automatically save to the powerful database. Service Master application transforms your current antiquated... Platforms: Windows

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more... Platforms: All

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set... Platforms: Windows

ITU-T Recommendation P.505One-view visualization diagrams of speech quality measurement results SummaryNowadays, the numerous complex parameters that determine the speech quality of telecommunication equipment as well as the end-to-end speech quality can be interpreted by technical experts only.... Platforms: Matlab

ServersCheck Standard Edition is a tool for monitoring, reporting and alerting on network and systems availability. The standard version can be used for free with up to 5 devices, which is adequate for personal use. It can monitor any TCP Port (HTTP, HTTPS, FTP, NNTP, POP3, SMTP, VNC, DNS, etc.),... Platforms: Windows

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically... Platforms: Windows

Management-Ware Contact List Builder: The Yellow pages grabber software, an easy to use contact extractor software. Stop buying expensive contacts list! Use Management-Ware Contact List Builder to build you own contact list / prospect list. The Internet has many sources of free leads that you can... Platforms: Windows

i-doit is a web based IT documentation and CMDB. i-doit documents IT-systems and their changes, defines emergency plans, displays vital information and helps to ensure a stable and efficient IT operation: The technical documentation: This means that all information can be organised (details... Platforms: Windows, Mac, Linux

Licas is a Java based application designed to provide a lightweight (Internet-based) communication for autonomic services. It is a software package that allows a user to build distributed service-based networks that can also self-organise/self-optimise. Functionality is provided to allow for... Platforms: Windows