Call Center Service Level

The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface...

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface...

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email...


Platforms: Windows

ServersCheck Standard Edition is a tool for monitoring, reporting and alerting on network and systems availability. The standard version can be used for free with up to 5 devices, which is adequate for personal use. It can monitor any TCP Port (HTTP, HTTPS, FTP, NNTP, POP3, SMTP, VNC, DNS, etc.),...


Platforms: Windows

Licas is a Java based application designed to provide a lightweight (Internet-based) communication for autonomic services. It is a software package that allows a user to build distributed service-based networks that can also self-organise/self-optimise. Functionality is provided to allow for...


Platforms: Windows

Agentless, Checklan Alerter is the easiest and most complete Windows monitoring Solution that manages and acts remotely on all Performances counters, windows services, Processes, Printers, Sockets, Drives, Shares. Checklan Alerter allows you to prevent outages on your servers, survey your...


Platforms: Windows

Wireless Dev Studio is an ActiveX DLL that allows you to fully handle GSM, GPRS, HSCSD and UMTS modems. Easily integrable into any application written in whichever language that supports ActiveX technology (Visual Basic, Visual C++, .NET, Borland Delphi, Power Builder, etc..), Wireless Dev Studio...


Platforms: Windows

Ideal for any country-wide business, US County Zoom Map 2.0 shows the interactive USA map with all counties and provides a range of customization options to suit almost any requirements. The map installs fluently and doesn't need much time to configure it thanks to a plain XML file. Texts &...


Platforms: Windows, Mac

Here comes one more challenging yet interesting topic to tide over. The requirement goes something like this: You have some sources, let it be some sales data or some Call center data coming from different sources. Data can be of different media. But you are able to load it in your staging tables...


Platforms: Windows

WhoCalls will use your modem to detect the CallerID of a calling party. Caller ID (caller identification or CID, and more properly calling number identification CNID, also known as CLID:calling line identity or CLIP:calling line identification presentation) is a telephone service that transmits...


Platforms: Windows

Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface. The software includes many value added features to help improve your customer support efforts as follows: * Minimize...


Platforms: Windows, Mac, Handheld/Mobile Other, Java, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, MS-DOS, Netware, OpenVMS, Palm, Pocket PC, Symbian, Unix, Other

Goupion is a web-based Enterprise Groupware and CRM platform for companies and project teams. The product philosophy of Groupion is based on the idea that the biggest potentials for synergy effects and raising efficiency exists in the contact areas of different functions and divisions. The...


Platforms: Windows, Unix, Linux

Focalscope help desk ticketing and live chat software is a web based system which revolutionizes the way small to large businesses communicate and handle support and customer queries. Features such as SLA integration, personal & shared folders, ticket queues, ticket backlogs, instant messaging,...


Platforms: Windows

SatGuide introduces SatTracx services that will locate your loved ones, your field force, your assets and will be able to give you your coordinates if you are ever lost! You can ensure that you can only be located by people that you approve. You can use our call center to know your location or...


Platforms: Android, BlackBerry, Pocket PC, Symbian

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer...


Platforms: Mac

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Engineers work to Service Level Agreements and incidents are...


Platforms: PHP

The GNU Gatekeeper (GnuGk) is a full featured H.323 gatekeeper, available freely under GPL license. It forms the basis for a free IP telephony (VOIP) or video conferencing system. Please read the manual (especially the tutorial) and the FAQ for general information what a gatekeeper does or take...


Platforms: Mac

Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers. The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was...


Platforms: *nix

PresenTense Time Client is a network time client for all versions of Windows. It synchronizes your PC system clock to a network time server or local GPS. Supports e-mail and SysLog alarms, redundancy and and can be centrally managed by LanTime Analyzer. Supports NTP4 and Free Run as required by...


Platforms: Windows, Windows 8, Windows 7, Windows Server

Highly Efficient and Reliable Pan European 112 eCall Inband Router / 3GPP IVS PSAP Inband Modem Server for Small/Medium/Large scale organizations and telematics call centers. Runs on Linux Centos/Redhat. Support virtualization. supports VOIP SIP E1 T1 and ISDN trunks. Decodes (MSD minimum set of...


Platforms: *nix