Call Center Service Level

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your...

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls.It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.


Platforms: PHP

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call...


Platforms: Windows

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...


Platforms: Windows, *nix

NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).


Platforms: PHP

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...


Platforms: Windows

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...


Platforms: Windows

CalcServer is the calculator service that run in server side you can call this service by connect it(server) and type any arithmetic expression you want to evaluate then press Enter key. The Calc server will send you back the result.This version is demonstrate only.It does not support complex...


Platforms: CGI and Perl

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.


Platforms: Windows

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.


Platforms: Windows

Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...


Platforms: *nix

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features.First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: PHP

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble tickets, special administrators can be assigned to only...


Platforms: PHP

Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.


Platforms: *nix

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Service Providers, businesses of all sizes, call centers and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a...


Platforms: *nix

osCommRes allows service based businesses sell services online. It allows you to sell a product and a service in a single transaction. It can automate e-marketing and SMS-marketing and empower your call center. It is powerful, efficient, and easy to use. You can place customers into wait lists...


Platforms: *nix

Uncle Unc is an application that provides an integrated view of structured data sources. Using a very flexible and powerful representation model, many services can be represented in Uncle Unc. Uncle Unc is a framework for network data-sharing, enabling remote administration and access to a...


Platforms: *nix