Call Center Service Level

Trixbox enables even the novice user to quickly set up a voice over IP phone system. Trixbox can be configured to handle a single phone line for a home user, several lines for a small office, or several T1s for a million minute a month call center. Whats New in This Release: - The trixbox... Platforms: *nix

Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics. For example... Where medical staff need to paste stock texts into Meditech software. Where tele-sales staff need to view scripts. Where operators need to view... Platforms: Windows, Windows 7, Windows Server, Other

A very simple, fast, friendly contact management phone book software with printing ability, phone dialer integration, backup/restore features, moving/copying contact cards. Easy to understand screen layout. Perfect for sales leads, customer database, vendor database, business/personal contacts,... Platforms: Windows

Nimsoft Rackspace Cloud Monitor is a free standalone application that enables Rackspace customers to monitor performance and availability of their Rackspace servers while monitoring monthly resource usage to control cost. Dashboards display key performance metrics including server bandwidth, disk... Platforms: Windows

PhraseExpress manages your frequently used text snippets in customizable categories for quick access. PhraseExpress saves hours of typing. It is the ideal solution for personnel in office, technical support, customer care, help desk, call center and medical or legal transcription settings. The... Platforms: Windows

SprinxCRM is a full featured CRM solution. Contact information, relationships, business opportunities, orders, sales activities, marketing campaigns, planning, reporting and more can be handled by SprinxCRM helping You make the right decisions. Integrated with major business registers, email... Platforms: Windows

CapiFax is an ISDN-based network fax application which can support from 2 to 30 connections at one time. CapiFax runs with all 32-bit and 64-bit Windows versions, including Windows Server 2003 and 2008/R2. Suitable ISDN adapters, depending on the OS and the required channels, are e.g.... Platforms: Windows

The "Awave streaming C++ audio library", or AwC++ for short, is a C++ software development kit that provides facilities for converting between different audio file formats. It supports a customizable and easily extendable set of file formats. Features: Based on a streaming architecture (lets you... Platforms: Windows, Mac, Linux, Unix, Other

Veeam Reporter Free Edition is a handy piece of software specially designed to offer all the core functionality of the full version of Reporter, including full data collection, multi-user support, and Microsoft SQL Server backend. There are no limits on the number of hosts, virtual machines... Platforms: Windows

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer... Platforms: Windows

Philippines business registration decisions maker. Know what is needed to decide how to open your business in the Philippines. You will be guided by our consultants. There are many possible ways to start a business in the Philippines. The Philippines is a very popular country to outsource labor... Platforms: Windows

No expiration, no ads, just free. The free help desk software edition of Web Help Desk Software for Linux server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service... Platforms: Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service... Platforms: Mac

This software suite is designed to extend the functionality of the Asterisk PBX through platform-independant web-client applications. Includes the VICIDIAL inbound/outbound call center application. The suite is scalable across multiple Asterisk servers. Platforms: Windows, Mac, Linux

i-doit is a web based IT documentation and CMDB. i-doit documents IT-systems and their changes, defines emergency plans, displays vital information and helps to ensure a stable and efficient IT operation: The technical documentation: This means that all information can be organised (details... Platforms: Windows, Mac, Linux

WS-JDBC is a client/server JDBC Driver, where the server part is implemented as Web services. This means the custom client JDBC Driver can call the service remotely, from anywhere on the Internet. Platforms: Windows, Mac, Linux

With this module you can pass any content through Services and benefit from API checking etc.InstallationUnpack in your modules folder (usually /sites/all/modules/) and enable under Administer > Site Building > Modules. Key features "Get Server": - Call a service by passing values on the url... Platforms: Windows, Mac, *nix, PHP, BSD Solaris

This is an updated module allowing you to use Netbilling's advanced gateway for real time credit card and check processing with OScommerce.Visit: homepage for more information on their processing, fraud scrubbing, and call center capabilities. Platforms: Windows, *nix, PHP, BSD

The Asterisk Manager Suite (AMS) is a collection of software; an abstraction library called Asterisk Manager Interface (AMI), a proxy daemon called Asterisk Manager Proxy (AMP), and a gui client interface called Asterisk Manager Administrator (AMA).The intention of the software is to make... Platforms: Windows, Mac, *nix, C/C++, BSD Solaris

is a next-generation telephony engine; while currently focused on Voice over Internet Protocol (VoIP) and PSTN, its power lies in its ability to be easily extended. Voice, video, data and instant messenging can all be unified under Yate's flexible routing engine, maximizing communications... Platforms: *nix