Call Center Service Level

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...

Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically...

CalcServer is the calculator service that run in server side you can call this service by connect it(server) and type any arithmetic expression you want to evaluate then press Enter key. The Calc server will send you back the result.This version is demonstrate only.It does not support complex...


Platforms: CGI and Perl

Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver...


Platforms: Windows, Windows 8, Windows 7

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.


Platforms: Windows

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.


Platforms: Windows

Easy-to-use Contact Manager that helps you to organize your personal call center to work in "hot" mode (while speaking) and keep track of your contacts with CRM data warehouse. The unique database structure let to input into the database any (!) number of the description fields. Also the...


Platforms: Windows

OmniAnalyser is a client-server software for Service Level reporting as well as measuring and monitoring messaging traffic and resources usage in MicrosoftO Exchange or Lotus Notes. It collects comprehensive traffic data from messaging organisations, consolidates and analyse this data and finally...


Platforms: Windows

Automatic call center which allows to make a large number of supervised or not supervised outbound telemarketing calls, this program is specifically designed for: * small businesses conducting surveys * * church and community announcements * * telemarketers and sales leads * * fund raising * and...


Platforms: Windows

Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...


Platforms: *nix

Rchilli Resume Parser Web Services India 3.0 accept all formats of Resumes DOC, DOCX, PDF, RTF, TXT and HTML any one can call this service and pass the URL of resume. RChilli - Resume Parser Web API mode is more popular and more used by the Job Portals and mainly used for Web Application like Job...


Platforms: Windows

Dictation Buddy is a Windows based program that records your voice from a microphone or telephone connection and saves the recording as a compressed sound file that you can play, edit, send, or publish.Dictation Buddy can be used to transcribe a recording or to record phone conversations from a...


Platforms: Windows

Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management ·...


Platforms: Windows

Automatic call center: allows to make a large number of supervised or not supervised outbound telemarketing calls. auto/manual play/read,record,schedule calls,Skype/VoIP dialer This program is specifically designed for: * small businesses conducting surveys * * church and community announcements...


Platforms: Windows, Other

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features.First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: PHP

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble tickets, special administrators can be assigned to only...


Platforms: PHP

Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.


Platforms: *nix

LIVECHAT Contact Center is a online customer support application. LIVECHAT Contact Center enables fast and intuitive contact between customer, who visits company web site, and its employee. It also allows receiving information about customers activities what ensures invaluable knowledge source in...


Platforms: Windows

Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in...


Platforms: Windows

LiveChat is an online chat software solution in SaaS model. It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any...


Platforms: Windows, Mac, Android,iPhone,iPod