Windows Software / Business

ServiceDesk Standard Edition 2014.2.0

Date Added: September 04, 2014 | Visits: 718

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ServiceDesk is simple ready to use software, useful for service oriented firms to systematically manage Service Contracts and Customer Complaints.

ServiceDesk
- Provide best after sales service
- Eliminate paperwork
- Reduce Turn around time by timely responding to customer complaints & queries
- Increase Customer Satisfaction and win more loyal customers
- Improve Product/Service Quality by addressing the recurring issues

ServiceDesk Features
Service Contract
Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork.
Easily identify customers within Warranty, AMC or other contracts.
Track duration of contract and stay informed about the contracts that is active, expired or due for renewal.
Fetch customer contract and service history information at your finger tips while attending the service call.

Contract Management in ServiceDesk enables you to
- Create Contract
- Renew contract
- Track Contract status i.e. Expired or Active

Complaint Management
Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it never goes unattended.

Complaint Management is quiet simple in ServiceDesk.

It covers 3 important stages i.e.
- Registering Complaint
- Assigning it to Service Executive
- Complaint Closure

The different stages of complaint gives you the insight on status of complaint whether it is solved or pending

Service Desk Installation
ServiceDesk is windows based application and can be easily installed
Just Download, Install and Get Started.

Requirements: No special requirements

Release Date: August 13, 2014

Platforms: Windows 2000, Windows XP, Windows 2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x64, Windows Vista Business x64, Windows Vista Enterprise x64, Windows Vista Ultimate x64, Windows 8, Windows Server, Win7 x32, Win7 x64, WinServer, WinVista

Keyword: Complaint Management, Field Service Manager, Field Software, Help Desk Software, It Service Desk, Repair Management Software, Service Center Software, Service Contract, Service Crm, Service Desk, Service Industry Software, Service Software

Users rating: 0/10

License: Shareware

Cost: $8.00 USD

Size: 13.63 MB

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