Support Ticketing System 7.x-1.0-beta3

Date Added: May 05, 2013 | Visits: 575

Report Broken Link
Printer Friendly Version

Product Homepage
Download (52 downloads)

The support module provides a basic ticketing system and helpdesk that is native to Drupal, offering complete email integration.The Support module offers the following features: * Ticketing activity is illustrated with colorful charts (depends on the Chart API module). * Tickets can be assigned to users (and users can view all tickets assigned to them). * Tickets support states (new, active, pending, closed, etc) and priorities (low, normal, high, critical, etc). * Configurable email notifications for new and updated tickets. * Email integration allows tickets to be created and updated via email, with support for attachments. New users can be automatically created. * Fully integrated with Drupal's search functionality, users can only search for tickets they have access to. * Supports an unlimited number of clients, each with their own configuration and access permissions. * Tickets are nodes, ticket updates are comments. Try out a live demo of the support module.Supporting projects: * Support Timer, implements a time tracker for the ticketing system. * Support Views, exposes support tickets to the Views module. * Support Fields, define additional per-client support ticket fields with CCK * Support Deadline, allows you to add a "due date" to tickets. * Support Nag, can send regular reminders about open tickets, and can automatically close issues after a period of time. * Support SMS, can send details about open support tickets as SMS messages to cell phones and pagers. The development of this module is sponsored by Tag1 Consulting, Inc..This page discusses other modules that offer similar functionality.

Requirements: No special requirements

Platforms: PHP

Keyword: Access, Assigned, Automatically, Created, Email, Functionality, Module, Search, Support, System, Ticket, Ticketing, Tickets, Updated, Users, Views

Users rating: 0/10

License: Freeware

Size: 40.96 KB

USER REVIEWS

More Reviews or Write Review

SUPPORT TICKETING SYSTEM RELATED

Libraries - Bot::BasicBot::Pluggable::Module::Search 0.96 Bot::BasicBot::Pluggable::Module::Search is a web search interface. SYNOPSIS Does exactly what it says on the tin; looks up things in web search engines and brings you back the results. IRC USAGE [search] for Where <...	4.1 KB
Modules - EMF Interspire 6.x-1.0 EMF Interspire extends the E-mail Marketing Framework module to support the Interspire Email Marketer mass mailing platform.This module requires the E-mail Marketing Framework and a working install of Interspire Email Marketer.This module is in...	10 KB
Email - Mail Administration Utility for Email System Utilities 1.1 The Mail Administration Utility (mailadmin) was created to provide the owner or system administrator easy control over Email Accounts.The interface has evolved into an easy to use simple to understand collection of features, some of the features...	30.72 KB
Libraries - Mail::Client::Yahoo 1.0 Mail::Client::Yahoo is a Perl module with programmatically access Yahoos web-based email. SYNOPSIS use Mail::Client::Yahoo; $y = Mail::Client::Yahoo->login( username => bob, password => secret, secure => 1, # for the paranoid and patient...	6.14 KB
MP3 Tools - Netbeans VST Plugin Module rc A module for netbeans that allows quick implementation of the jvstWrapper java-vst programming interface from the new project dialog, including automatically created gui and parameter control.	7.84 KB
GuestBooks - The Digital Guestbook Script 2.01.04.03.01 The Digital Guestbook script is based on a fast and flexible GDBM database for the individual guestbook entries.Features:- sends e-mail notifications to the webmaster when entries are added (optional)- converts "smileys" to animated icons-...	71.68 KB
Customer support - phpSupport 5.2.1 phpSupport is your customer friendly trouble ticket system. With 5.0 you allow users to register to open trouble tickets and keep track of their tickets.User's who register using the registration form, automatically get assigned a low level. This...	471.04 KB
Modules - Apache Solr Service 6.x-1.0 Return search results from apache solr module through services.This module was created as suggested http://drupal.org/node/459334	10 KB
Modules - Graceful Email Obfuscation Filter 6.x-1.1 This email obfuscation module works similar to the technique described at the list apart article http://www.alistapart.com/articles/gracefulemailobfuscation/. It uses an input filter to "hide" email addresses, then uses javascript to "unhide" them...	10 KB
Modules - SunMailer Newsletter 6.x-1.6 SunMailer is an email newsletter module that aggregates content using views from the Views module. Once configured and scheduled, it can automatically send newsletters on a recurring basis without any user intervention. It originated as a project...	40.96 KB

NEW DOWNLOADS IN SCRIPTS, MODULES

Scripts - Free Ecommerce website creator 1.2 Free Ecommerce website creator is a free PHP shop creating script. This allows you to put a online shop on your own website. Create your own free ecommerce website for Your Business. Create an online shop using easyGUI online shop creator. The...	1.44 KB
Scripts - MochiGames PHP Script ZDR 1.00 MochiGames PHP Script ZDR is web site, ready for use, for flash games. These flash games are downloaded automatically by "MochiGames PHP Script ZDR" from MochiGames media. The use of the games is free, you can use your own Mochi Publisher ID and...	368.54 KB
Scripts - Php Chat 2.0 Add a free php site, single sign-on and multiple skins, 100% free 1. Server Modes: The chat server has paid mode and free mode. If the free chat mode, a free chat room will be assigned to your website with your domain as the room name. 2....	938.87 KB
Scripts - Nibbleblog 3.0.1 Nibbleblog it's a powerful engine for creation and manipulation of BLOG's completely free. Very simple to install and configure (Only 1 step). The database used is based on XML files and this way it is not necessary to use MySQL or similar DBMS....	371.09 KB
Scripts - PHP File Manager \| CloudOsys 2.9b8 CloudOsys is a PHP file manager, a tool that allows your visitors upload files such as media content directly to your website. Your visitors will upload files directly to your website, where they can share and comment on them. Through cloud...	1.41 MB
Modules - TinyMCE Node Picker 6.x-2.1 This module will de discontinued and replaced with Node Picker as soon as a stable release is available.TinyMCE Node Picker provides a button in TinyMCE that displays a list of links to content. Choosing a link inserts it into the editor.The...	20.48 KB
Modules - Fapilicious 5.x-1.x-de Fapilicious is a collection of FormAPI goodies.I hope to make it a repository of reusable FormAPI trickery and short cuts. Currently it has small collection of powerful FormAPI element validators.Please submit your favorite tricks as patches so we...	10 KB
Modules - Donation Goals 6.x-1.x-de The Donation Goals module lets you create nodes of the type "Donation Goal." These goals allow you to set an amount of money you'll need for whatever you're saving up for. Visitors of the site can then donate money through PayPal. Once the target...	20.48 KB
Modules - Plica Twitter 1.0.1 Plica TwitterInstallation : * Download, unzip, and install plugin dir in /wp-content/plugins * Activate * All right now	10 KB
Modules - Page Array 5.x-1.x-de The pagearray module is a small (single function) helper module that can be used whenever there is a need to load the output of any Drupal path in data form. Based on the code in index.php, Page Array bypasses the theme('page') call, instead...	10 KB

Windows Software	BeOS Software
Macintosh Software	Linux Software
PDA Software	OS/2 Software
Mobile Software	Scripts