ViArt HelpDesk 3.3.2

Date Added: September 03, 2013 | Visits: 376

Report Broken Link
Printer Friendly Version

Product Homepage
Download (51 downloads)

ViArt HelpDesk is a software solution devoted to make relationships with your customers as smooth as possible.It enables end-users to submit support tickets via an online form or through email; at the same time, reps given by your staff via the system are sent as emails as well automatically.HelpDesk facilitates the whole process of ticket managing: you can easily track all incoming support requests, view ticket history and even use predefined replies.The system supports both multiple departments and managers enabling you to re-assign certain requests to managers responsible for certain problems or supported products.Setting up different customer ranks and ticket priorities allows distinguishing more urgent problems and thus ensures their faster solutions. Comprehensive search and overall statistics are available.Key features include:- Comprehensive tickets management engine- 100% web-based solution- Unlimited number of support tickets- All support tickets are stored in database- Complete change history of tickets is maintained- Emails sent to HelpDesk are converted into support tickets and visa versa automatically- Comprehensive tickets search engine- Ability to create a message to a customer without an initial request- Unlimited number of departments- Unlimited number of managers- Ability to assign managers to different departments- Ability to reassign tickets to other managers- E-mail notifications for both manager and customer- Ability to use special tags in email body and email subject- Ability to use predefined replies and signatures- Ability to specify supported products- Customizable ticket types and statuses- Ability to specify status icon and highlight ticket summary with HTML tags- Three levels of ticket priority: high, normal and low- Ability to add common tickets into the Knowledge Base- Ability to use attachments- Image validation to prevent robots submit- Overall statistics

Requirements: No special requirements

Platforms: PHP

Keyword: Ability, Comprehensive, Customer, Departments, Email, Engine, History, Managers, Number, Predefined, Problems, Statistics, Support, Supported, System, Ticket, Tickets, Unlimited, Viart Helpdesk 3 3 2

Users rating: 0/10

License: Shareware

Cost: $249.00 USD

Size: 9.64 MB

USER REVIEWS

More Reviews or Write Review

VIART HELPDESK RELATED

Libraries - SMTP/POP3 Email Engine for Visual dBase 6.0 The SMTP/POP3 Email Engine Library for Visual dBase (SEE4DB) is a library of functions that will provide easy control of the SMTP (Simple Mail Transport Protocol) and POP3 (Post Office 3) protocols. A simple interface allows sending and...
Network Monitors - Pelgrine Bulk Email Engine alpha-0.1 The Pelegrine Bulk Email Engine (PBEE) aims to be a feature rich, yet very fast and reliable communications component for any enterprise system. Pelegrine will have flatfile access features, as well as the ability to connect to almost any...	788.48 KB
Mail Notification Tools - Email Responder 2.43 Save time and money with a email response management system designed for support teams. Groups can coordinate and respond to e-mail easily and efficiently. No more duplicate responses by your team. All email message history is saved and easily...	14.17 MB
Visual Basic Utilities - SMTP/POP3 Email Engine for Visual Basic 7.3 MarshallSoft SMTP/POP3/IMAP Visual Basic email (32 & 64 bit) component library (SEE4VB) uses a simple API to send, receive and parse mail, including HTML, MIME Base64 and quoted-printable encoded attachments, from within an application. Features...	857.13 KB
Libraries - SMTP/POP3 Email Engine for FoxPro 5.0 MarshallSoft SMTP/POP3/IMAP Visual FoxPro email component library (SEE4FP) uses a simple API to send and receive mail, including HTML, MIME Base64 and quoted-printable encoded attachments, from within an application. Supports all versions of...	539.31 KB
Scripts - Facil HelpDesk 2.4.1 Facil HelpDesk is an customer support management system or help desk software for web sites, based in tickets, enabling users to track and manage their support requests faster, include articles with comments, email validation for registration,...	3.63 MB
ActiveX Components - SMTP/POP3/IMAP Email Engine for C/C++ 7.3 MarshallSoft SMTP/POP3/IMAP C/C++ email (32 & 64 bit) component library (SEE4C) uses a simple API to send and receive mail, including HTML, MIME Base64 and quoted-printable encoded attachments, from within a C/C++ application. Features of SEE4C...	1017.63 KB
Database Tools - SMTP/POP3/IMAP Email Engine for FoxPro 7.3 MarshallSoft SMTP/POP3/IMAP Visual FoxPro email component library (SEE4FP) uses a simple API to send and receive mail, including HTML, MIME Base64 and quoted-printable encoded attachments, from within an application. Features of SEE4FP include:...	629.47 KB
ActiveX Components - SMTP/POP3/IMAP Email Engine for Xbase++ 7.3 MarshallSoft SMTP/POP3/IMAP Xbase++ email component library (SEE4XB) uses a simple API to send and receive mail, including HTML, MIME Base64 and quoted-printable encoded attachments, from within an application. Features of SEE4XB include: -...	601.52 KB
Delphi Utilities - SMTP/POP3/IMAP Email Engine for Delphi 7.3 MarshallSoft SMTP/POP3/IMAP Delphi email component library (SEE4D) uses a simple API to send and receive mail, including HTML, MIME Base64 and quoted-printable encoded attachments, from within an application. Features of SEE4D include: - Send...	841.53 KB

NEW DOWNLOADS IN SCRIPTS, CUSTOMER SUPPORT

Scripts - Freelancer Script 5.05 Main Features: 100% Secured. Email Support (3 Years). FREE Updates (3 Years). Post projects. Featured projects. Private projects. Sealed projects. Edit/delete projects. Select freelancers....	5.49 MB
Scripts - B2B Script 4.20 Main Features: 100% Secured. Email Support (3 Years). FREE Updates (3 Years). Sign-up Account (Registration of account). Lead generation tools (for the sellers). Email verification to...	5.49 MB
Scripts - B2C Script 5.06 Main Features: 100% Secured. Email Support (3 Years). FREE Updates (3 Years). The script comes with totally editable site colors, icons and graphics Multilevel categories allows extensive browsing Admin can change Category ordering or...	5.49 MB
Scripts - Social Networking Script 2.86 Main Features: 100% Secured. Email Support (3 Years). FREE Updates (3 Years). Registration with name, email, password, date of birth etc. User can add multiple school, college, university with start...	5.49 MB
Scripts - Business Networking Script 8.04 Main Features: 100% Secured. Email Support (3 Years). FREE Updates (3 Years). Ajax based interface. Profile creation. Different types of profile. Profile for jobseekers, employers and employed...	5.49 MB
Customer support - Right Now Enhanced 1.1 Display custom post types in the "Right Now" widget on the WordPress dashboard.	10 KB
Customer support - phpSupport 5.2.1 phpSupport is your customer friendly trouble ticket system. With 5.0 you allow users to register to open trouble tickets and keep track of their tickets.User's who register using the registration form, automatically get assigned a low level. This...	471.04 KB
Customer support - Crafty Syntax for Scripts 2.13.1 With Crafty Syntax Live Help you can customize the clients sides chat window to have your logo and your color choice, monitor visitor sessions and chat sessions at the same time and talk to multiple users at the same time using a unique tab...	1.41 MB
Customer support - PHP Help Desk 0.1.0b PHP Help Desk is a powerful PHP/mySQL help desk ticket system that keeps you at arms length with your clients or website audience.	10 KB
Customer support - Info-Gest 0.9 Infogestion is an application written in PHP, allowing complete management of a client file, planning and many other. More information on the official website.Features of Info-Gest:- Manage a client file- Geolocation of your customers- Manage your...	17.44 MB

Windows Software	BeOS Software
Macintosh Software	Linux Software
PDA Software	OS/2 Software
Mobile Software	Scripts