Liberum Help Desk 0.97.3

Date Added: May 10, 2013 | Visits: 941

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Liberum Help Desk is a complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems. Features: - For Help Desk Administrators: - choice of using NT user accounts or a separate database for granting users access to the help desk - runs on Microsoft IIS - no proprietary web servers - easy-to-use menus for managing reps, departments, categories, priorities and statuses - runs on with MS SQL or an Access database - built-in reports for keeping track of problems, users and support reps - configurable email messages - easily customizable pages to fit your organizations needs For Support Personnel - access from any client with a web browser - e-mail notification of new problems or updates - pager support - problem listings with vital details - ability to view and edit another rep's problems - problem updates are stamped with date, time and username - search through problems by username, category, description, solution, dates and more For The Users - submit problems via a web-based form - view the progress of open problems - update problems with additional information - e-mail notification - list previously submitted problems - user searchable knowledge base Requirements: - Windows NT/2000/XP with IIS 4.0 or higher - 1 MB of hard drive space for web pages - 5+ MB of hard drive space for database

Requirements: No special requirements

Platforms: Windows, ASP.NET ,

Keyword: Customer, Customer Support, Desk, Help, Help Desk, Help Desk Application

Users rating: 0/10

License: Freeware

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