Helpdesk

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge...

Particle swarm optimization is a derivative-free global optimum search algorithm based on the collective intelligence of a large group of intercommunicating entities. The individual particles are simple and primitive, knowing only their own current locations and fitness values, their personal...

Major Benefits over Competing Products:- Agent interface is cross-platform (Linux, Windows, Solaris, MacOS, etc.)- Unlike other solutions you have the ability to host the entire system on your own hardware.- You have the option to pay once and own the system forever (no ongoing license fees!).-...


Platforms: PHP

Test Oulook as Helpdesk for customer mails to Secretariat. You'll receive a specified structure with the usual questions that occur in customer mails Secretariat, together with suggestions for boilerplates that often can be sorted into these helpdesk areas. All templates for the boilerplates...


Platforms: Windows

ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news...


Platforms: Windows, Mac, Linux

The support module provides a basic ticketing system and helpdesk that is native to Drupal, offering complete email integration.The Support module offers the following features: * Ticketing activity is illustrated with colorful charts (depends on the Chart API module). * Tickets can be assigned...


Platforms: PHP

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...


Platforms: Windows

SchoolNET is an Intranet system originally developed by a secondary school for primary and secondary schools. The system has also been adopted by small businesses too. The main aims of SchoolNET are to bring together all the paper based administration tasks of a n organisation and improve the...


Platforms: Windows

UltraVNC is a powerful, easy to use and free software that can display the screen of another computer (via internet or network) on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a remote computer, as if you...


Platforms: Windows

DeskWork 4 Basic - is a convenient solution designed to improve workflow, employee collaboration and teamwork in your organization. Using advanced features of DeskWork will allow you to increase professional performance of your employees, accelerate search of necessary information and automate...


Platforms: Windows

LiveHelpNow Help Desk plugin/widget once installed will provide your business with must-have help desk functions: 1. Live Chat System 2. Trouble Ticket System 3. Knowledge Base SystemLiveHelpNow is reliable, trusted, responsive and award winning Help Desk Software. It will greatly benefit any...


Platforms: PHP

Apache Cocoon applications available are 1. a small shop 2. a drill-down directory 3. Helpdesk 4.DynaShop. Visit http://beaverdesk.sourceforge.net/


Platforms: Windows, Mac, Linux

PostgreSQL + PHP driven project management website. All projects can have notes, todo's, and associated helpdesk issues. Supports separation of projects into teams/groups. Extensive logging system and unique upgrade system for ease of upgrading.


Platforms: Windows, Mac, Linux

Vine Viewer, a client-side product, enables users to access and control remote computers from anywhere in the world including computers running other operating system where a VNC server is running. As increasingly tech-savvy consumers continue to advance in their use of technology, many are...


Platforms: Mac

Integrates the Support Ticketing System / Helpdesk module with the IRC Bot. This allows the bot to post message notifications to configurable IRC channels when tickets are created, updated and closed.This module is sponsored by Tag1 Consulting, Inc.


Platforms: PHP

CRM für KleinbALro und HeimbALro mit Schwerpunkt auf Verwaltung von Personenprofilen. Geeignet sowohl private Arbeitsvermittler und Arbeitslosen-Initativen, als auch für Fundraising, Wohnungsmarkt, HelpDesk/Hotline und mehr


Platforms: Windows, Mac, Solaris, Linux

i-doit is a web based IT documentation and CMDB. i-doit documents IT-systems and their changes, defines emergency plans, displays vital information and helps to ensure a stable and efficient IT operation: The technical documentation: This means that all information can be organised (details...


Platforms: Windows, Mac, Linux

The thread of communication is stored in the database where a ticket number is assigned to a thread.It is possible to create template responses which can be used when replying to a ticket entry.Departments are setup to handle different areas of communication (help, sales, information, etc).


Platforms: Windows, *nix, PHP, BSD

Kwok Information Server is an open source IT management system, providing IT asset tracking (hardware inventory and software license), issue tracking (helpdesk), service contract management, vendor contact management, and knowledge base.


Platforms: Windows, Mac, Linux

BugTracker.NET is a free, web-based bug or issue tracker written using Microsoft SQL Server/MSDE, ASP.NET and C#. It is in daily use by hundreds (maybe thousands) of development and support teams around the world. BugTracker.NET is distributed under the terms of the GNU General Public License....


Platforms: Windows