Visio Call Center Workflow Diagram

Wireless Dev Studio is an ActiveX DLL that allows you to fully handle GSM, GPRS, HSCSD and UMTS modem. Easily integrable into any application written in whichever language that supports ActiveX technology (Visual Basic, Visual C++, .NET, Borland Delphi, Power Builder, etc..), Wireless Dev Studio...

SDE for Eclipse is a UML CASE tool totally integrated with Eclipse. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and Eclipse. It helps you build quality applications faster, better and...

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Service Providers, businesses of all sizes, call centers and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a...


Platforms: *nix

AMIgo is a suite of .NET Components and User Controls that offers a high level access to the Asterisk Manager Interface (AMI). AMIgo offers a high level access to the AMI and allows to remotely monitor, control and setup any Asterisk® open source PBX software system, version 1.2 and up (1.4...


Platforms: Windows, Other

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...


Platforms: Windows

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call...


Platforms: Windows

QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX. With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of...


Platforms: *nix

SDE for Visual Studio .Net is a UML CASE tool totally integrated with Microsoft Visual Studio. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and Microsoft Visual Studio .Net. It helps...


Platforms: Windows

Ecommerce shopping cart software and content management for UNIX, Windows, and OS X servers; Management tools for eBay, Amazon.com, and Yahoo! seamlessly integrated for true online business marketing and sales. 100% Customizable template driven front-end plus powerful online management tools and...


Platforms: Windows, Mac, *nix

SDE for NetBeans is a UML CASE tool totally integrated with NetBeans. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and NetBeans. It helps you build quality applications faster, better...


Platforms: Windows, *nix

Trixbox enables even the novice user to quickly set up a voice over IP phone system. Trixbox can be configured to handle a single phone line for a home user, several lines for a small office, or several T1s for a million minute a month call center. Whats New in This Release: - The trixbox...


Platforms: *nix

Tiki CMS/Groupware (aka TikiWiki) is a powerful open-source Content Management System (CMS) and Groupware that can be used to create all sorts of Web applications, intranets, portals, sites, and extranets. Major features include articles, forums, newsletters, blogs, a file/image gallery, a...


Platforms: *nix

Easy-to-use Contact Manager that helps you to organize your personal call center to work in "hot" mode (while speaking) and keep track of your contacts with CRM data warehouse. The unique database structure let to input into the database any (!) number of the description fields. Also the...


Platforms: Windows

KM Vision Lite with Microsoft Outlook is a comprehensive Proactive Campaign Management tool that empowers you to manage your Campaigns and Contacts in a smart, efficient mode leading to gain and retain customers. The package saves valuable time and resources for Small and Medium businesses with...


Platforms: Windows

osCommRes allows service based businesses sell services online. It allows you to sell a product and a service in a single transaction. It can automate e-marketing and SMS-marketing and empower your call center. It is powerful, efficient, and easy to use. You can place customers into wait lists...


Platforms: *nix

Ace Operator offers a simple and inexpensive way to connect online customers with live operators who can answer questions about products and provide sales support, technical support and training. Ace Operator project is a customer contact solution for online businesses. Online businesses can...


Platforms: *nix

Novell® Linux Desktop 9, powered by SUSE LINUX, provides a leading end-user productivity environment designed specifically to empower businesses to leverage Linux and open source with confidence. It can be deployed as a general-purpose desktop platform or tailored for use in information...


Platforms: *nix

TrackStudio is a hierarchical issue tracking and bug tracking system, created specifically for software development companies. Our customers enjoy five unique benefits that allow them to maximize their developers productivity, reduce the cost of management, and introduce standardized bug tracking...


Platforms: *nix

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are...


Platforms: Windows, Other

The Asterisk Manager Suite (AMS) is a collection of software; an abstraction library called Asterisk Manager Interface (AMI), a proxy daemon called Asterisk Manager Proxy (AMP), and a gui client interface called Asterisk Manager Administrator (AMA).The intention of the software is to make...


Platforms: Windows, Mac, *nix, C/C++, BSD Solaris