Visio Call Center Workflow Diagram

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your...

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls.It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.


Platforms: PHP

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call...


Platforms: Windows

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.


Platforms: Windows

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features.First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: PHP

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble tickets, special administrators can be assigned to only...


Platforms: PHP

Way2calls Hi-Phone products family are External USB / RS232 Plug and Play CTI (Computer Telephony Integration) Devices. Any software application or web page integrating a Hi-Phone device, can have full-featured Telephony functionality such as Make call, Answer-incoming call, Call Progress...


Platforms: Java

SDE for Eclipse is a UML CASE tool totally integrated with Eclipse. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and Eclipse. It helps you build quality applications faster, better and...


Platforms: Windows

SDE for JBuilder is a UML CASE tool totally integrated with JBuilder. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and JBuilder. It helps you build quality applications faster, better...


Platforms: Windows

SDE for NetBeans is a UML CASE tool totally integrated with NetBeans. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and NetBeans. It helps you build quality applications faster, better...


Platforms: Windows

SDE for WebSphere is a UML CASE tool totally integrated with WebSphere. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and WebSphere. It helps you build quality applications faster,...


Platforms: Windows, *nix

SDE for Sun ONE is a UML CASE tool totally integrated with Sun ONE. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and Sun ONE. It helps you build quality applications faster, better and...


Platforms: Windows, *nix

A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and...


Platforms: Windows

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Service Providers, businesses of all sizes, call centers and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a...


Platforms: *nix

Who Calls uses your modem to detect the CallerID of a calling party. Caller ID (caller identification or CID, and more properly calling number identification CNID, also known as CLID=calling line identity or CLIP=calling line identification presentation) is a telephone service that transmits the...


Platforms: Windows

Visual Paradigm SDE for Visual Studio .NET is a UML CASE tool/plug-in tightly integrated with Visual Studio .NET. This UML CASE tool supports full software development lifecycle - analysis, design, implementation, testing and deployment. This UML tool helps you build quality applications faster,...


Platforms: Windows

Visual Paradigm SDE for NetBeans is a UML CASE tool/plug-in tightly integrated with NetBeans. This UML CASE tool supports full software development lifecycle - analysis, design, implementation, testing and deployment. This UML tool helps you build quality applications faster, better and cheaper....


Platforms: Windows, Linux