Service Level Agreement
Veeam Reporter Free Edition is a handy piece of software specially designed to offer all the core functionality of the full version of Reporter, including full data collection, multi-user support, and Microsoft SQL Server backend. There are no limits on the number of hosts, virtual machines...
Platforms: Windows
License: Freeware | Size: 91.2 MB | Download (445): Veeam Reporter Free Edition Download |
No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer...
Platforms: Windows
License: Freeware | Size: 172 MB | Download (57): Web Help Desk Software - Free Ed. (.exe) Download |
No expiration, no ads, just free. The free help desk software edition of Web Help Desk Software for Linux server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service...
Platforms: Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source
License: Freeware | Size: 171 MB | Download (606): Web Help Desk Software - Free Ed. (.rpm) Download |
No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service...
Platforms: Mac
License: Freeware | Size: 147 MB | Download (521): Web Help Desk Software - Free Ed. (.dmg) Download |
i-doit is a web based IT documentation and CMDB. i-doit documents IT-systems and their changes, defines emergency plans, displays vital information and helps to ensure a stable and efficient IT operation:
The technical documentation: This means that all information can be organised (details...
Platforms: Windows, Mac, Linux
License: Freeware | Size: 5.9 MB | Download (49): i-doit - CMDB and IT documentation Download |
The core of any Help Desk system is ticket management. The VI Service Desk allows you to put in place powerful routing/assignment, notification and escalation rules to effectively manage your daily service operation.
Features:
-Fully Web and Notes Client enabled
-End User Self Help...
Platforms: OS/2, Windows, Mac, *nix, Palm OS, Pocket PC, AS/400,Palm OS 6.0,RIM
License: Commercial | Cost: $900.00 USD | Size: 3.66 MB | Download (1092): VI Service Desk Download |
Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.
Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those...
Platforms: Windows
License: Shareware | Cost: $280.00 USD | Size: 5.6 MB | Download (125): Serio IT Service View Pro Download |
VisualPulse is a Web-based monitoring tool designed for easy reporting of Internet service availability. VisualPulse enables monitoring of specific websites, servers, and network nodes anywhere over the Internet, corporate Intranet or Extranet, visually providing real-time and historical reports...
Platforms: Windows, *nix
License: Shareware | Cost: $295.00 USD | Size: 389 KB | Download (210): VisualPulse Web Edition Download |
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...
Platforms: Windows
License: Shareware | Cost: $648.00 USD | Size: 2.06 MB | Download (125): AnswerWIN Download |
ServersCheck Standard Edition is a tool for monitoring, reporting and alerting on network and systems availability. The standard version can be used for free with up to 5 devices, which is adequate for personal use. It can monitor any TCP Port (HTTP, HTTPS, FTP, NNTP, POP3, SMTP, VNC, DNS, etc.),...
Platforms: Windows
License: Shareware | Cost: $499.00 USD | Size: 25.9 MB | Download (52): ServersCheck Monitoring Software Download |
Licas is a Java based application designed to provide a lightweight (Internet-based) communication for autonomic services. It is a software package that allows a user to build distributed service-based networks that can also self-organise/self-optimise.
Functionality is provided to allow for...
Platforms: Windows
License: Freeware | Size: 6.2 MB | Download (49): Licas Download |
ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to...
Platforms: Windows
License: Shareware | Cost: $1195.00 USD | Size: 4.29 MB | Download (46): ActiveXperts Helpdesk System Download |
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Engineers work to Service Level Agreements and incidents are...
Platforms: PHP
License: Freeware | Size: 3.64 MB | Download (41): SiT! - Support Incident Tracker Download |
Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers. The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was...
Platforms: *nix
License: Shareware | Cost: $86.50 USD | Size: 9.02 MB | Download (36): Cerberus Helpdesk for linux Download |
WebWatchBot 5.0 makes it easy to implement website and web-based application monitoring for response time, downtime and error conditions. View performance from the end user perspective and identify the impact of individual infrastructure components on response time. WebWatchBot uses an...
Platforms: Windows
License: Shareware | Cost: $495.95 USD | Size: 34.05 MB | Download (157): WebWatchBot Website Monitoring Software Download |
Excellent development tool for Airborne Express custom shipping solutions. Create Airborne certified shipping labels to any US domestic destination and print them on your own printer. ActiveX Control for easy integration into your intranet or desktop systems. It will work in any Windows...
Platforms: Windows
License: Shareware | Cost: $299.00 USD | Size: 4.29 MB | Download (101): ExpediteShip for Airborne ActiveXControl Download |
Commit is a complete solution for managing your Computer Services Business.
By using Commit we guarantee that you will:
Generate Growth by creating leads for new business, pursue the leads and close the sales
Increase Productivity by dispatching the right technician to the right...
Platforms: Windows
License: Demo | Cost: $0.00 USD | Size: 8.3 MB | Download (532): Commit Download |
Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact.
bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you...
Platforms: Windows
License: Freeware | Size: 1.26 MB | Download (258): Bello Network Monitoring WinGUI Download |
Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal.
Pay what you want for your first license of...
Platforms: Windows
License: Demo | Cost: $150.00 USD | Size: 16.78 MB | Download (175): Polar Help Desk Download |
Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering.
Features:
Layer 3 bandwidth manager
TCP/IP stream limiting and prioritization
Distributed...
Platforms: Windows
License: Freeware | Size: 2.33 MB | Download (6737): Bandwidth Controller Personal Download |