Windows Software / Business / Customer Relation Tools

LBE Desktop Helpdesk 186

Date Added: February 02, 2011 | Visits: 3.086

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Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent.

Requirements: 25 MB Hard disk space, Javascript enabled browser

Release Date: January 26, 2011

Install Support: Install and Uninstall

Platforms: Windows 95, Windows 98, Windows Me, Windows NT 3.x, Windows NT 4.x, Windows 2000, Windows XP, Windows 2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x64, Windows Vista Business x64, Windows Vista Enterprise x64, Windows Vista Ultimate x64 , WinVista x64,Win7 x32,Win7 x64

Keyword: Call Center, Call Tracking, Customer Service, Customer Support, Help Desk, Help Desk Software, Help Desk System, Helpdesk, Helpdesk Software, Helpdesk System, Issue Tracking, Problem Resolution

Version 186 Changes: Bug fixes,new features

Users rating: 0/10

License: Shareware

Cost: $900.00 USD

Size: 4.41 MB

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