Password Control is a tool designed to allow helpdesk staff and other IT support personnel to reset user passwords. It has a simple and intuitive interface that many users find more productive than a custom MMC console. Password Control is designed to work with Active Directory based domains....
|License: Freeware||Size: 1.22 MB||Download (1016): Password Control Download|
ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources...
Platforms: Windows, *nix
|License: Freeware||Size: 43 MB||Download (652): ManageEngine FacilitiesDesk Download|
InletEX ERC-Easy Remote Control can help you eliminate problem to effectual remote support. Easy Remote Control (ERC) is one of the best programs for remote administration under Windows that allow you to work remotely on a computer using the regular graphic user interface (GUI).
|License: Freeware||Size: 535 KB||Download (620): Inletex Easy Remote Control (ERC) Download|
ViArt Shop Free is a powerful, flexible and easy to use template-driven PHP shopping cart system, which is fully customisable to suit almost any design or function. It includes many advanced features such as a powerful content management system, a forum, helpdesk support system, integration with...
Platforms: Windows, Mac, *nix, BEOS
|License: Freeware||Size: 3.23 MB||Download (371): ViArt Shop Free Download|
Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use.
|License: Freeware||Size: 3.61 MB||Download (332): Boldcenter Operator Client .NET Download|
Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away....
|License: Freeware||Size: 318.03 KB||Download (283): Desktop Pinger Download|
Ticket-IT is a tool for the creation, management, and accompaniment of tickets. Ticket-IT is a tool directed towards companies that need a better integration and distribution of informantion about service to customers, support, development of products, callcenter, etc, among its several...
|License: Freeware||Size: 256 KB||Download (255): Ticket-IT Download|
AutoFAQ - knowledge base solution for everyone!
- Reduce your support time.
- Provide instant answers to your customers questions, 24/7.
- Simple to use, yet powerful enough to slash your support time.
- Innovative powerful trainable search technology.
- Clever trainable answering machine....
|License: Freeware||Size: 600 KB||Download (246): AutoFAQ Addin Download|
Spiceworks is free network management software designed for networks with up to 500 devices. It combines inventory, monitoring, help desk and community Q&A into one easy-to-use application. It enables you to quickly and conveniently inventory the hardware, software, and patches that reside on...
|License: Freeware||Size: 22.54 MB||Download (225): Spiceworks Desktop Download|
Remote Utilities is remote desktop software for network administration in a Windows domain network. It is closely integrated with Active Directory and provides remote installation across multiple PCs as well as AD authentication support. Remote Utilities can run as a service and grant full...
Platforms: Windows, *nix, Windows 7, Windows Server
|License: Freeware||Size: 16.42 MB||Download (198): Remote Utilities Download|
Quest Reporter enables administrators, security officers and helpdesk staff to collect the data they need, whether for configuration change auditing, a security assessment of their Windows infrastructure or for Active Directory pre- and post-migration analysis. Reporter ensures adherence to sound...
|License: Freeware||Size: 7.6 MB||Download (193): Quest Reporter Download|
If you are looking for a viable solution to providing complete and constant customer support, then KBlance Is just for you! KBlance is a php knowledgebase, also known as an instant faq system, which provides your customers with instant, easy and quick support. With KBlance installed on your...
|License: Freeware||Size: 1024 B||Download (179): Knowledge Base System Download|
Try MS Outlook as Hotline/Helpdesk-solution for customer mails at Secretariat. You will get a specified structure with the typical subjects that turn up in customer mails Secretariat, together with starting points for boilerplates which often can be expected in this helpdesk areas. This...
|License: Freeware||Size: 246.02 KB||Download (170): Templates for Secretary Helpdesk texts Download|
Lanauditor launched in 1990 and was rebranded iInventory in 2002 to reflect its increasing web functionality. One of the most widely used inventory audit programs in the world, and acknowledged for its speed, accuracy, functionality and ease of use. iInventory is used mostly to: Create and...
|License: Freeware||Cost: $10.00 USD||Size: 21 MB||Download (162): iInventory Download|
OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to...
|License: Freeware||Size: 12.4 MB||Download (155): OTRS Download|
Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics.
Where medical staff need to paste stock texts into Meditech software.
Where tele-sales staff need to view scripts.
Where operators need to view...
Platforms: Windows, Windows 7, Windows Server, Other
|License: Freeware||Size: 4.47 MB||Download (135): Crib Sheet Download|
IPDeskBox can display all information about a PC's IP-addresses. Wired network cards, wireless, VPN etc.. It is also able to get the external internet address. It is very small, so it does not disturb a user. IPDeskBox is checking information every 2 seconds, and will therefore allways give you...
|License: Freeware||Size: 257 KB||Download (131): IPDeskBox Download|
Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be...
|License: Freeware||Size: 258 KB||Download (124): Textmodules for Software Support Download|
Intelligent Mailbook is a free, professional, project-based e-mail program for small business and home office use. It stores messages and message receipts in a new intuitive way, and uses an "Archive" for easy back- up and restore of messages. It has powerful automatic Tracking number...
|License: Freeware||Size: 4.52 MB||Download (123): Intelligent Mailbook Download|
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage...
|License: Freeware||Size: 6.81 MB||Download (122): Boldchat Download|