Service Level Agreement
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more...
Platforms: All
License: Shareware | Cost: $129.00 USD | Size: 2.61 MB | Download (53): IT Service Management Toolkit Vol. 1 Download |
NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).
Platforms: PHP
License: Freeware | Size: 399.36 KB | Download (43): NSLA : Network SLA Download |
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...
Platforms: Windows, *nix
License: Freeware | Size: 31.31 MB | Download (641): ManageEngine SupportCenter Plus Download |
Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can...
Platforms: Windows, Not Applicable
License: Shareware | Cost: $99.00 USD | Size: 2.38 MB | Download (472): Easy Network Service Monitor Download |
The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes:
-...
Platforms: Windows
License: Commercial | Cost: $129.00 USD | Size: 2.72 MB | Download (570): ITIL Service Management Toolkit (ITSM To Download |
SiteRecon providing email monitoring that continuously checks your mail server and subcomponents, such as virus protection and content filtering. If mail is not being processed, SiteRecon will immediately alert your contacts list that a problem exists. SiteRecon offers the follow features to...
License: Commercial | Cost: $19.95 USD | Size: 1024 B | Download (45): Email Monitoring Service NA Download |
ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.
Platforms: Windows
License: Freeware | Size: 5.27 MB | Download (202): ServersCheck STANDARD Edition Download |
StableNet Express provides real-time end-to-end visibility and accurate troubleshooting. Businesses benefit from the assurance that their networks, systems and applications are up and service levels are met. StableNet gives organizations the security that their IT systems do support vital...
Platforms: Windows
License: Shareware | Cost: $499.00 USD | Size: 59.97 MB | Download (139): StableNet Express Download |
New enterprise capabilities in Heroix Longitude help companies improve IT resource monitoring and speed IT problem resolution.
Grouping: Longitude users can assign IT resources to customized groups for effective organization and easy monitoring. Individual IT resources can be placed in...
Platforms: Windows, Windows 8, Windows 7, Windows Server
License: Shareware | Cost: $399.00 USD | Size: 423.36 MB | Download (278): Longitude Download |
OmniAnalyser is a client-server software for Service Level reporting as well as measuring and monitoring messaging traffic and resources usage in MicrosoftO Exchange or Lotus Notes. It collects comprehensive traffic data from messaging organisations, consolidates and analyse this data and finally...
Platforms: Windows
License: Shareware | Cost: $0.00 USD | Download (111): OmniAnalyser Standard Edition Download |
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive...
Platforms: Windows
License: Freeware | Size: 263.67 KB | Download (970): ErlangXLS Download |
Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...
Platforms: *nix
License: Freeware | Size: 512 KB | Download (115): System Garden Habitat Download |
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...
Platforms: Windows
License: Freeware | Size: 22.54 MB | Download (53): Personal HelpDesk for Outlook Download |
The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface...
Platforms: Windows
License: Shareware | Cost: $0.01 USD | Size: 172 MB | Download (60): Web Help Desk Software for Windows Download |
The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface...
Platforms: Mac
License: Shareware | Cost: $0.01 USD | Size: 147 MB | Download (66): Web Help Desk Software for Mac OS X Download |
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...
Platforms: Windows
License: Freeware | Size: 53.82 MB | Download (51): Team HelpDesk for Outlook Download |
Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically...
Platforms: Windows
License: Shareware | Cost: $750.00 USD | Size: 44.93 MB | Download (54): Team HelpDesk for Outlook & SharePoint Download |
Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management ·...
Platforms: Windows
License: Shareware | Cost: $4995.00 USD | Size: 129.26 MB | Download (539): HelpSTAR - Help Desk Software Download |
Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer...
Platforms: Mac
License: Freeware | Size: 114 MB | Download (63): Web Help Desk Software - Free Ed Download |
Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.
Platforms: *nix
License: Freeware | Size: 10.24 KB | Download (33): NagioSLA Download |