Call Centers

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are...

QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX. With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of...

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields,...


Platforms: Windows

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Service Providers, businesses of all sizes, call centers and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a...


Platforms: *nix

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields,...


Platforms: Windows

ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to...


Platforms: Windows

Shareware employee planner program is suitable for all small and large scale organizations including Business firms, Call centers, Help desks, Hotels, Transport services, Government sector, Healthcare centers and many more similar organizations to manage overall working status of employees during...


Platforms: Windows

PHP based Web-App amied at managing call-centers Outbound campaigns. Customizable call results and phone interview using external XML file.


Platforms: Windows, Mac, Linux

Professional SIP softphone (voip client) specially made for broadcasters (radio & television) to use in studio, master control room (MCR) or newsroom and in call centers. Features include: SIP/2.0 with up to 8 accounts and 30 simultaneous call


Platforms: Mac

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call...


Platforms: Windows

Professional Multi-Channel Audio and Telephone Recorder Software * Telephone line recording (call recording) * Remote audio monitoring * Radio communication recording * Other specialized voice recording applications VRS is a professional digital audio recording application for Windows or...


Platforms: Linux

TRx is a phone call recording program for Windows and Mac OS X. This phone recording software allows you to manually record telephone calls and can also work as a caller ID display system as well as allowing you to put calls on-hold and play on-hold messages or music. Is this the right call...


Platforms: Mac

It can be used to set up both internal and external help desks, call centers, contact centers or Web portals.It allows any business or work group to assign ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat, build knowledge base, manage access to...


Platforms: PHP

Ten Thumbs Typing Tutor teaches the skill of touch typing (typing with all the fingers without looking at the keys) in an accessible step-by-step way. Ten Thumbs has received critical acclaim for its easy-to-use, step-by-step approach to learning keyboard skills. The program is suitable for...


Platforms: Windows, Mac, *nix

This is a very handy DLL to convert numbers to words, for instance, if you pass (23.95,"dollar", "cent") to this DLL it will convert it to : Twenty three dollars and ninety five cents. Of course you can change the UNIT 'dollar' and the SUB-UNIT 'cent' to whatever you like. This DLL will make your...


Platforms: Windows

Deliver workload forecasts. Best suited for call centers and staff managers. Too much staff and money is wasted. Too few staff and customers get mad. Scheduling optimization is a cornerstone of profitability. Get the right amount of staff at the right time through workload forecasting....


Platforms: Windows

Create interactive flowcharts and workflow diagrams. AddFlow for .NET is a .NET Windows Forms Custom control that is useful each time you need to display and use relationships between objects in your application: workflow diagrams, database diagrams, communication networks, organizational charts,...


Platforms: Windows

Simulation is the most powerful way to learn, and KDSimStudio gives you the power to simulate your world, with learning experiences tailored to your markets, your products, your customers, and your way of doing business. A visual drag-and-drop environment lets you simulate sales meetings,...


Platforms: Windows

WorkStation Optimizer Cleans up junk and trash files to create more disc space on your machine. This tool is aimed at sensitive workstations (though works with ANY windows machine). Especially those with sensitive data like forex traders, stock traders, online business owners, and anyone that...


Platforms: Windows

Supervisor - A Network Viewer - Employee Monitoring -Supervisor enables you to record the actions and the applications' usage* of other users in your local network. -You can see what any user did any day/hour, you can browse through the screens using sophisticated user-interface and search...


Platforms: Windows