Call Center Service Level
GlassNet is a network monitoring solution, design to ease the job of the network administrator. Providing real time monitoring at the service level is an efficient tool to stay on top of the network problems. Glass Net offers the possibility to monitor several different types of devices, such as...
Platforms: Windows
License: Demo | Cost: $159.99 USD | Size: 1024 B | Download (104): GlassNet Download |
OpenNMS is a FREE and the first enterprise-grade network management platform developed using the open source model. The three main functional areas of OpenNMS are service polling, which monitors services on the network and reports on their "service level"; data collection from the remote...
Platforms: *nix
License: Freeware | Size: 34.6 MB | Download (104): OpenNMS Download |
WebInject is a free tool for automated testing of web applications and services. It can be used to test individual system components that have HTTP interfaces (JSP, ASP, CGI, PHP, Servlets, HTML Forms, etc), and can be used as a test harness to create a suite of [HTTP level] automated functional,...
Platforms: *nix
License: Freeware | Size: 29.7 KB | Download (102): WebInject - Web/HTTP Test Tool Download |
Excellent development tool for Airborne Express custom shipping solutions. Create Airborne certified shipping labels to any US domestic destination and print them on your own printer. ActiveX Control for easy integration into your intranet or desktop systems. It will work in any Windows...
Platforms: Windows
License: Shareware | Cost: $299.00 USD | Size: 4.29 MB | Download (101): ExpediteShip for Airborne ActiveXControl Download |
Easy-to-use Contact Manager that helps you to organize your personal call center to work in "hot" mode (while speaking) and keep track of your contacts with CRM data warehouse. The unique database structure let to input into the database any (!) number of the description fields. Also the...
Platforms: Windows
License: Shareware | Cost: $20.00 USD | Size: 1.13 MB | Download (98): iReferent Download |
osCommRes allows service based businesses sell services online. It allows you to sell a product and a service in a single transaction. It can automate e-marketing and SMS-marketing and empower your call center. It is powerful, efficient, and easy to use. You can place customers into wait lists...
Platforms: *nix
License: Freeware | Size: 11.5 MB | Download (97): osCommRes Download |
KM Vision Lite with Microsoft Outlook is a comprehensive Proactive Campaign Management tool that empowers you to manage your Campaigns and Contacts in a smart, efficient mode leading to gain and retain customers. The package saves valuable time and resources for Small and Medium businesses with...
Platforms: Windows
License: Shareware | Cost: $299.00 USD | Size: 23.62 MB | Download (97): KMVision Lite Download |
Ace Operator offers a simple and inexpensive way to connect online customers with live operators who can answer questions about products and provide sales support, technical support and training. Ace Operator project is a customer contact solution for online businesses. Online businesses can...
Platforms: *nix
License: Freeware | Size: 19.5 MB | Download (96): Ace Operator Download |
Uncle Unc is an application that provides an integrated view of structured data sources. Using a very flexible and powerful representation model, many services can be represented in Uncle Unc. Uncle Unc is a framework for network data-sharing, enabling remote administration and access to a...
Platforms: *nix
License: Freeware | Size: 1.55 MB | Download (94): Uncle Unc Download |
NovellĀ® Linux Desktop 9, powered by SUSE LINUX, provides a leading end-user productivity environment designed specifically to empower businesses to leverage Linux and open source with confidence. It can be deployed as a general-purpose desktop platform or tailored for use in information...
Platforms: *nix
License: Shareware | Cost: $50.00 USD | Download (94): Novell Linux Desktop Download |
TrackStudio is a hierarchical issue tracking and bug tracking system, created specifically for software development companies. Our customers enjoy five unique benefits that allow them to maximize their developers productivity, reduce the cost of management, and introduce standardized bug tracking...
Platforms: *nix
License: Shareware | Cost: $1000.00 USD | Size: 59.1 MB | Download (94): TrackStudio Enterprise 3.5.17 / 4 EAP Download |
WWW::Mechanize::Pluggable provides all of the same functionality of WWW::Mechanize, but adds support for plugins using Module::Pluggable; this means that any module named WWW::Mechanize::Plugin::whatever... will be found and loaded when WWW::Mechanize::Pluggable is loaded. Big deal, you say....
Platforms: *nix
License: Freeware | Size: 45.06 KB | Download (93): WWW::Mechanize::Pluggable Download |
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:
Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are...
Platforms: Windows, Other
License: Demo | Cost: $0.00 USD | Size: 402 KB | Download (75): Call Center CRM Download |
The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface...
Platforms: Mac
License: Shareware | Cost: $0.01 USD | Size: 147 MB | Download (66): Web Help Desk Software for Mac OS X Download |
The Asterisk Manager Suite (AMS) is a collection of software; an abstraction library called Asterisk Manager Interface (AMI), a proxy daemon called Asterisk Manager Proxy (AMP), and a gui client interface called Asterisk Manager Administrator (AMA).The intention of the software is to make...
Platforms: Windows, Mac, *nix, C/C++, BSD Solaris
License: Freeware | Download (65): Asterisk Manager Suite Download |
Wireless Dev Studio is an ActiveX DLL that allows you to fully handle GSM, GPRS, HSCSD and UMTS modems. Easily integrable into any application written in whichever language that supports ActiveX technology (Visual Basic, Visual C++, .NET, Borland Delphi, Power Builder, etc..), Wireless Dev Studio...
Platforms: Windows
License: Shareware | Cost: $98.00 USD | Size: 2.3 MB | Download (64): Wireless-DS for gsm modem Download |
The Voice2Phone Auto Dialer Operator, also known as a Predictive Dialer, is used by motivated businesses of all types to better manage outgoing calls intended to contact customers, collect on delinquent accounts, or generate revenue through direct sales calls. Instead of investing in expensive...
Platforms: Windows
License: Shareware | Cost: $449.00 USD | Size: 1.69 MB | Download (64): Auto Dialer Operator Predictive Dialer Download |
Who Calls uses your modem to detect the CallerID of a calling party. Caller ID (caller identification or CID, and more properly calling number identification CNID, also known as CLID=calling line identity or CLIP=calling line identification presentation) is a telephone service that transmits the...
Platforms: Windows
License: Freeware | Download (63): Who Calls Download |
Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email...
Platforms: Windows
License: Freeware | Size: 9.49 MB | Download (63): Polar Help Desk Free Download |
Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer...
Platforms: Mac
License: Freeware | Size: 114 MB | Download (63): Web Help Desk Software - Free Ed Download |