Call Center Service Level

New enterprise capabilities in Heroix Longitude help companies improve IT resource monitoring and speed IT problem resolution. Grouping: Longitude users can assign IT resources to customized groups for effective organization and easy monitoring. Individual IT resources can be placed in...

Quickly and easily add real-time customer support and service to your web-site. Allows your pre-sales and support personnel to monitor your site visitors. It allows either party to initiate an online chat session and provides a comprehensive set of features, including: pre-made messages, 100%...

Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you...


Platforms: Windows

Modern business is heavily relied on automatic telephony solutions. Managing customers' calls and providing support using voice lines is one of the most important tasks every business has to accomplish. The technology today offers various solutions, however most of them are very complicated,...


Platforms: Windows

A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and...


Platforms: Windows

VisualPulse is a Web-based monitoring tool designed for easy reporting of Internet service availability. VisualPulse enables monitoring of specific websites, servers, and network nodes anywhere over the Internet, corporate Intranet or Extranet, visually providing real-time and historical reports...


Platforms: Windows, *nix

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel...


Platforms: Windows, *nix

The DataTrack System 2003 is an affordable, distributed work order management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive...


Platforms: Windows, Windows CE

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.


Platforms: Windows

The Mizu browser Webphone (WebSIPPhone) is a lightweight standard based VoIP web phone software that can be run from the browsers, embeddable in your website. Based on the industry standard SIP protocol, it is compatible with all VOIP devices and services. It can call any other SIP soft phone...


Platforms: Windows, Mac, *nix, Windows 7, Windows Server, OpenVMS, Handheld, Other,Java

Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in...


Platforms: Windows

Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Pay what you want for your first license of...


Platforms: Windows

Crib Sheet is a server application for companies where operators at workstations need fast access to stock texts or graphics. For example... Where medical staff need to paste stock texts into Meditech software. Where tele-sales staff need to view scripts. Where operators need to view...


Platforms: Windows, Windows 7, Windows Server, Other

CTI application 3-d party for PBX Panasonic KX-TD, KX-TDA, which allows to distribute incoming calls on Caller ID number, to conduct statistic of incoming, outgoing calls and to pass information about calls to software of foreign manufacturers. Also this software is intended for organizations of...


Platforms: Windows

Asterisk Manager Suite (AMS) is a collection of software; an abstraction library called Asterisk Manager Interface (AMI), a proxy daemon called Asterisk Manager Proxy (AMP), and a gui client interface called Asterisk Manager Administrator (AMA). The intention of the software is to make...


Platforms: *nix

JSCAPE Secure FTP Server is a platform independent managed file transfer server that supports FTP, secure FTP (FTP over SSL), HTTP and HTTPS protocols. JSCAPE Secure FTP Server greatly simplifies the process of securely exchanging data with trading partners and automation of file transfer...


Platforms: Windows, Java

WebWatchBot 5.0 makes it easy to implement website and web-based application monitoring for response time, downtime and error conditions. View performance from the end user perspective and identify the impact of individual infrastructure components on response time. WebWatchBot uses an...


Platforms: Windows

WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database, its details and photo will be displayed.You may also use it to display information in an external...


Platforms: Windows

The Query Tool is a powerful data mining application that allows you to perform data analysis upon any OLEDB datasource. You can perform a range of flexible data mining functions upon your data, produce Charts, Summaries and X-Tab reports as well as export your data to a number of different...


Platforms: Windows

Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the...


Platforms: Windows