Customer Service Management

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering... Platforms: Windows, *nix

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to... Platforms: Windows, Windows 8, Windows 7, Windows Server

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to... Platforms: Windows, Windows 8, Windows 7, Windows Server

ServiceDesk Lite is free ready to use service management software that enables you to manage customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.For service oriented firms it is very essential to timely respond to customer complaints, Usually lot of... Platforms: Windows, Windows 8, Windows 7, Windows Server

So you have visitors arrive to your site, it is an outstanding start, having them develop into shoppers is the goal which LiveHelnow tools help you achieve. These are hectic times and guests visiting your website crave to acquire knowledge instantly and efficiently. With Live Chat Tool utilized... Platforms: Windows, Mac

SugarCRM project is the premier commercial open source customer relationship management application provider, breaking the rules set by conventional CRM solutions. The limitations of traditional CRM software can be summarized by the lack of flexibility, high costs, and closed-source structure... Platforms: *nix

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge... Platforms: Windows

Elements CRM™ is the Mac® Customer Relationship Management solution for Apple® Business or Enterprise. It's so easy to use; just think iTunes® for business. Elements CRM is used to manage your company's sales, contacts, calls, projects, tasks, meetings, notes, time and billing, marketing,... Platforms: Mac

Kalkun is open source web-based SMS (Short Message Service) management, it use gammu-smsd (part of gammu family) as SMS gateway engine to deliver and retrieve messages from your phone/modem. Features: * Multiple database backend * Multiuser * Conversation * Flash SMS * Custom folder... Platforms: Mac

eCrm is a small webbased customer relationship management system. It contains many usefull functions for business needs. Platforms: *nix

Customer Support Tool (cstool) is a web based customer report management tool, based on PHP, using MySQL as the backend for data storage. It is more geared for use by not technically-inclined Customer Support and is easy to use and install.Features: - Addition of a new reports - Update reports... Platforms: Windows, Mac, *nix, PHP, BSD Solaris

CRMadar is a software solution for Microsoft Windows 98, NT, 2000 or XP and can be used either within a central network or remotely on Notebooks. It efficiently integrates with Microsoft Office tools for creating letters and sending emails. Attributes can be used to classify and group your... Platforms: Windows

KCS Restaurant™ - Bar & Restaurant POS software offers a complete restaurant management system with POS, inventory, order, kitchen, tables that can be adapted to meet unique restaurant business requirements for Fine Dining Restaurants, Bars & Lounges, Discos & Nightclubs, Food Courts, Take... Platforms: Windows

vTiger is a open source Customer Relationship Management application with comparable functionality to SugarCRM and Salesforce.com, but with more free features. It includes phone and e-mail integration, analysis and reporting, customer support with self-service portal, and marketing & sales... Platforms: *nix

Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use. Platforms: Windows

Streamline your order processing and Point-of-Sales ( POS ) customer commerce and care, manage your inventory, automate accounting , provide customer service , manage distribution networks and more. Now there is one smart solution to all your business management needs. Compiere is for small to... Platforms: *nix

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage... Platforms: Windows

MIE CRM Software delivers Customer Relationship Management across the sales, service, and marketing functions. This easy-to-use, full featured solution primarily aims to strengthen the sales sector and the customer support department of a commercial business. MIE CRM is ideal for businesses whose... Platforms: Windows, Mac, Handheld/Mobile Other, iPhone, iPod, Linux, Other

MIE CRM Software delivers Customer relationship management across sales, service, and marketing functions. Platforms: Windows, Mac

CRM aka Customer Relationship Management are applications that manage customers in relation to enterprise life. Our project, Customer Touch CRM, is a CRM application for small/medium firms. The application is easy to use and install. Platforms: Mac