Sla

NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management). Platforms: PHP

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering... Platforms: Windows, *nix

Our free Network Config Generator helps you quickly and easily change interface descriptions and configure VLANs, switch port security, NetFlow, IP SLA, CBQoS, QoS, EnergyWise, and other advanced network device features - all without ever opening the CLI! FEATURES: Boost network... Platforms: Windows

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more... Platforms: All

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel... Platforms: Windows, *nix

Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management ·... Platforms: Windows

WinFeedback reports availability and performance for target-critical business applications. It measures response times for real application transactions as experienced by end users. It is ready to use without any time-consuming mapping or scripting. It does not interfere with day-to-day business.... Platforms: Windows

PSTCompactor reduces Microsoft Outlook PST file (email) sizes at home or across the Corporate network. Recover wasted space, compress (zip) attachments, automate compaction, etc. Its powerful Rules-based engine enables selective message processing, simplifying management and implementation... Platforms: Windows

CleverEye is availability monitoring, alerting and reporting software. It is agent-less, Web based, supports multiple concurrent users and has flexible testing frequency. Easy to install and use. Always scalable. Four modules: NodeWatch Monitor availability and response time of your servers,... Platforms: Windows, *nix

Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you... Platforms: Windows

StableNet Express provides real-time end-to-end visibility and accurate troubleshooting. Businesses benefit from the assurance that their networks, systems and applications are up and service levels are met. StableNet gives organizations the security that their IT systems do support vital... Platforms: Windows

An advanced, easy-to-use monitoring solution for your entire network. The software's features include: up/downtime monitoring, traffic and usage monitoring, packet sniffing, failover clustering, in-depth analysis and concise reporting. A user-friendly web-based interface allows users to quickly... Platforms: Windows, Windows 8, Windows 7, Windows Server

Service Log is a multi-user help desk application, that is affordable, simple to install, and easy to use. Core elements are: E Fast, easy call logging, easy call tracking, with the full history of all actions taken. E Easily assign logs to technicians E Logs are automatically set to a required... Platforms: Windows

TaskPool is an advanced, powerful and feature rich Task Management system, for communication with customers (Helpdesk), with partners (outsourcing), bugtracking (development) and much more. TaskPool is a web-based system for handling various types of requests. Requests can be: * Service... Platforms: Windows

Your business runs on networked applications. Cloud computing, VoIP, IP video conferencing, and other performance critical applications require you to keep you network running all day, every day, at high levels of performance. Any drop in bandwidth or increase in latency can make these... Platforms: Windows

WebInject is a free tool for automated testing of web applications and services. It can be used to test individual system components that have HTTP interfaces (JSP, ASP, CGI, PHP, Servlets, HTML Forms, etc), and can be used as a test harness to create a suite of [HTTP level] automated functional,... Platforms: *nix

InterMapper project monitors everything on your network, alerting you if problems arise. With InterMapper, youll see your network like never before. Live maps give a visual, real-time view of traffic flows through and between network elements and links. Status Windows and Strip Charts provide... Platforms: *nix

Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. Support Incident Tracker project can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!,... Platforms: *nix

QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX. With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of... Platforms: *nix

pmacct is a small set of passive network monitoring tools to measure, account and aggregate IPv4 and IPv6 traffic; aggregation revolves around the key concept of primitives (VLAN id, source and destination MAC addresses, hosts, networks, AS numbers, ports, IP protocol and ToS/DSCP field are... Platforms: *nix