Customer Self Service

Akeni Live Help 123 is a hosted service that allows visitors to your web site to communicate with support staff and sales people using a web browser in real time. If you are interested in hosting your own live help server, please look at our Help Desk Assistant product. The application is... Platforms: *nix

AggreGate Device Management Platform is a multi-industry M2M solution that employs modern communication technologies to control, configure and monitor different electronic devices. As the name implies, AggreGate lets enterprises collect (or "aggregate") device data into a common database, where... Platforms: Windows

Financial bookkeeping application builds good customer relationships and increase customer satisfaction that lead to future business opportunities. Billing and Inventory management software requires minimum system requirements for proper software functioning. Inventory systems utility you manage... Platforms: Windows

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set... Platforms: Windows

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically... Platforms: Windows

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,... Platforms: Windows

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,... Platforms: Linux

Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically... Platforms: Windows

Organisations in virtually every industry sector rely on their IT systems to conduct business. The IT department’s ability to resolve technology issues and manage the ever-changing IT infrastructure is critical to support business goals. Bellerophon Helpdesk automates many aspects of call... Platforms: Windows

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,... Platforms: Linux

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,... Platforms: Windows

PHPChatter is a PHP based chat program. Its primary purpose is for customer service "live person" like applications using the jabber protocol, but could be used as a starting point for full web based jabber chat client. Platforms: PHP

The Software InterCafe allows you to centrally manage any number of Clients from a Server. Billing is possible through coin insertion, MemberLogin, LoginCode or by the Server. Choose between several tariffs with scale pricing and Happy Hour. Also websites and programmes can be charged for... Platforms: Windows

Antamedia Internet Cafe controls, secures, and enhances the running of your Internet cafe, gaming center, library, school or hotel public computers. The software helps you bill your customers for limited browsing, playing games, using Office applications, WiFi HotSpot usage, VOIP calling,... Platforms: Windows, Windows 8, Windows 7, Windows Server

The Software InterCafe allows you to centrally manage any number of Clients from a Server. Billing is possible through coin insertion, MemberLogin, LoginCode or by the Server. Choose between several tariffs with scale pricing and Happy Hour. Also websites and programmes can be charged for... Platforms: Windows

Help Desk Password Reset Web based Help Desk Password Reset software for users to change their passwords. It supports Help Desk Delegation. Supports Password Reset/Unlock account/Change Password through web with/without help desk. This Password Reset Software can help your organization to reduce... Platforms: Windows

Antamedia Internet Cafe controls, secures, and enhances the running of your Internet cafe, gaming center, library, school or hotel public computers. The software helps you bill your customers for limited browsing, playing games, using Office applications, WiFi HotSpot usage, VOIP calling,... Platforms: Windows

Billion PBX - new generation phone system working in IP-networks using SIP protocol. Billion PBX can be installed on usual office computer to create fully functional phone system over the LAN. Users will be able to make not only voice calls but also will have a whole range of additional features... Platforms: Windows, *nix

JiJi SelfUpdate - Maintaining the employee's detail up to date in the Active Directory is a cumbersome task for admin or help desk. They must spent few hours to check whether the information is accurate or not. If an employee changes his phone number or moves to some other location, his new... Platforms: Windows

Minimize the time and resources involved in resolving problems that occur in the last mile by quickly locating desktop compliance, configuration and performance problems impacting the user experience. Every user has a slightly different configuration that changes frequently as software is... Platforms: Windows