Conference Call Center
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your...
Platforms: Windows
License: Freeware | Size: 1.44 MB | Download (563): Lokad Call Center Calculator Download |
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call...
Platforms: Windows
License: Demo | Cost: $0.00 USD | Size: 367 KB | Download (124): Call Center Manager Download |
The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call...
Platforms: Windows, Other
License: Shareware | Cost: $47.50 USD | Size: 2.2 MB | Download (502): BC Call Center Download |
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:
Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are...
Platforms: Windows, Other
License: Demo | Cost: $0.00 USD | Size: 402 KB | Download (75): Call Center CRM Download |
PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.
Platforms: Windows, Mac, *nix, PHP, BSD Solaris
License: Freeware | Download (61): PHP Call Center Download |
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX.
It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call...
Platforms: Windows
License: Shareware | Cost: $200.00 USD | Size: 6.63 MB | Download (628): PrettyMay Call Center for Skype Download |
PHP Call Center is a web-based application used to keep track of a company's incoming phone calls.It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.
Platforms: PHP
License: Freeware | Size: 30.72 KB | Download (43): PHP Call Center for Scripts Download |
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording....
Platforms: Windows
License: Shareware | Cost: $39.95 USD | Size: 2.33 MB | Download (1013): Advanced Call Center Download |
Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the...
Platforms: Windows
License: Shareware | Cost: $20.00 USD | Size: 1.32 MB | Download (149): iReferent Light Download |
The DataTrack System 2003 is an affordable, distributed work order management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive...
Platforms: Windows, Windows CE
License: Shareware | Cost: $219.99 USD | Size: 3.92 MB | Download (211): DataTrack System Download |
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive...
Platforms: Windows
License: Freeware | Size: 263.67 KB | Download (970): ErlangXLS Download |
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...
Platforms: Windows
License: Shareware | Cost: $648.00 USD | Size: 2.06 MB | Download (125): AnswerWIN Download |
Conference Call Pro provides schedule and scoring data from the 2005 season for teams in the National Football League. The widget fetches its data from FOXSports.com (with permission!), and links to more details information on that web site.To save screen real estate, collapse the widget to just...
Platforms: Mac
License: Freeware | Download (104): Conference Call Pro Download |
Conference Call Gridiron (formerly Conference Call) provides schedule and scoring data from the 2005 season for teams in NCAA Division I. The widget fetches its data from FOXSports.com (with permission!), and links to more details information on that web site.To save screen real estate, collapse...
Platforms: Mac
License: Freeware | Download (102): Conference Call Gridiron Download |
Conference Call OMNI provides a centralized source of schedule and scoring data for a variety of sports: Collegiate and professional basketball (men's and women's) Collegiate and professional football Professional baseball Professional hockey Professional men's soccer Professional auto...
Platforms: Mac
License: Freeware | Download (95): Conference Call OMNI Download |
asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...
Platforms: Windows, Mac, *nix, PHP, BSD Solaris
License: Freeware | Download (64): asterCRM Download |
Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences.
Callers can connect to a conference call using either standard or VoIP lines on external telephone numbers or through an office phone system. The number of...
Platforms: Windows, Windows 8, Windows 7
License: Shareware | Cost: $139.00 USD | Size: 1.19 MB | Download (1184): Quorum Pro Call Conference Software Download |
PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX.
It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call...
Platforms: Windows
License: Freeware | Size: 5.5 MB | Download (53): PrettyMay Call Recorder for Skype Basic Download |
QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX. With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of...
Platforms: *nix
License: Shareware | Cost: $0.00 USD | Size: 747.52 KB | Download (122): QueueMetrics Download |
Fully-customizable user interface, conference call, multiline, ability to send text messages, dynamically loadable codecs, DTMF support, adaptive silence detection, adaptive jitter buffer, and work through firewall or NAT.
Platforms: *nix
License: Shareware | Cost: $499.00 USD | Size: 92.16 KB | Download (42): ABTO SIP Server for Linux Download |