Call Management Service

PortalGuard™s Centralized Self-service Password Management (SSPM) demo allows you to perform self-service password resets, recoveries and account unlocks from any web browser and your Windows Desktop. The demo utilizes either test user scenarios or your local account (optional). About...

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more...

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to...


Platforms: Windows, Windows 8, Windows 7, Windows Server

Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. This tool can be extremely useful for all types of business managers for...


Platforms: Windows

Service Account Manager is a powerful mass management tool for the automated and remote management of Windows services. The tool provides a single view of all services on all managed systems, allowing administrators to report on and change virtually all service properties with a few mouse clicks....


Platforms: Windows

Providing wrong password while logging in to the account for multiple times lead into the account lock. After an account has locked user needs to contact with the administrator / help desk staff for unlocking his account. The process of unlocking a user™s account takes significant time....


Platforms: Windows

Spinso Organizer 2011 Basic Edition Service CRM is simple ready to use complaint management and billing software.It take cares of the end to end complaint management process Features - Centralized repository for managing the complaint - Check the availability of technician and assign the...


Platforms: Windows

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets and can...


Platforms: Windows, Not Applicable

Spinso Organizer Professional Edition is a simple ready to use service CRM to manage complete servicing life cycle that includes Inventory, Billing, Payments, Complaints and Service Contract Management Features Complaint management: Assigning the complaint to the technician, tracking the status...


Platforms: Windows

Spinso Organizer Premium Edition is a comprehensive ready to use service CRM to manage complete servicing process that includes Inventory, Billing, Payments, Complaints and Service Contract Management,additional billing options Features Complaint management: Assigning the complaint to the...


Platforms: Windows

Miracle Service provides a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management information along with Dispatching, Inventory, Invoicing and Reporting. From our powerful inventory module through our integrated service management module to...


Platforms: Windows, Windows Vista

Service Master will allow your property management team to create, print and track work orders in an easy yet organized way. You are able to quickly generate work orders, print copies and automatically save to the powerful database. Service Master application transforms your current antiquated...


Platforms: Windows

The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call...


Platforms: Windows, Other

FREE Network Management & Device Configuration Tools. Runs as a Service. CatTools is a utility for managing routers switches & other network devices. Provides automated configuration backups, password changes & scripted configuration commands. Multiple device types supported...


Platforms: Windows

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...


Platforms: Windows, *nix

Less involvement of IT staff Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An...


Platforms: Windows

Hotel Management System is an ideal software solution for Hospitality Industry that can be used at hotels, motels, inns, resorts, lodges, hostel, military guest houses, ranch, suites, apartments, medical centers and bed, breakfast operations. Our product Hotel Management CRM System is a...


Platforms: *nix

The core of any Help Desk system is ticket management. The VI Service Desk allows you to put in place powerful routing/assignment, notification and escalation rules to effectively manage your daily service operation. Features: -Fully Web and Notes Client enabled -End User Self Help...


Platforms: OS/2, Windows, Mac, *nix, Palm OS, Pocket PC, AS/400,Palm OS 6.0,RIM

Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one. Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those...


Platforms: Windows

AggreGate Device Management Platform is a multi-industry M2M solution that employs modern communication technologies to control, configure and monitor different electronic devices. As the name implies, AggreGate lets enterprises collect (or "aggregate") device data into a common database, where...


Platforms: Windows