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PHD Help Desk 1.3

  Date Added: August 13, 2010  |  Visits: 1.112

PHD Help Desk

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PHD Help Desk provides help desk registry and follow-up software. PHD Help Desk is software conceived for the registry and follow-up of help desks incidents. Registry of incidents allows classification in two levels (type and subtype), the state of the incident, a description, ticket assignment and priority, historical registry, and an audit. Information can be reported in consultation format, to give reports or export the information for later processing in a database or spreadsheet. Whats New in This Release: - Now the operators belong to a sector, in the same way that the users belong an area. - The database update proccess will insert the sector table with the areas that belong to the operators in version 1.21. - The ticket is now initialized as "private" by default. - Only the operators can change this state. - Two bugs in the support request that prevented the input of the request into the ticket database were corrected..

Requirements: No special requirements
Platforms: Linux
Keyword: Desk Follow-up Help Help Desk Http Internet Phd Phd Help Desk Provides Registry
Users rating: 0/10

License: Freeware Size: 163.84 KB
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