Windows Software / Business / Calculators

ErlangXLS 1.0

Date Added: October 28, 2009 | Visits: 5.972

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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.

While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.

Requirements: No special requirements

Release Date: September 23, 2008

Platforms: Windows 95, Windows 98, Windows Me, Windows NT 3.x, Windows NT 4.x, Windows 2000, Windows XP, Windows 2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista Home Premium x64, Windows Vista Business x64, Windows Vista Enterprise x64, Windows Vista Ultimate x64

Keyword: Average Speed Of Answer, Call Center Occupation, Call Center Planning, Call Center Staffing, Erlang B, Erlang C, Service Level

Users rating: 0/10

License: Freeware

Size: 263.67 KB

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