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Public Folder HelpDesk 10.1

  Date Added: October 23, 2009  |  Visits: 1.314
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Public Folder HelpDesk
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Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. E-mail history. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online.

Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
-Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
-Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
-Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
-Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.

Requirements: No special requirements
Release Date: September 23, 2009
Platforms: Windows 2000, Windows XP, Windows 2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate
Keyword: Call Center Computer Support Customer Support Essential Statistics Group Support Help Desk Management Help Desk Software Help Desk Solution Help Statistics Helpdesk Issue Tracking It Help Desk Itil Outlook Software Support Support
Version 10.1 Changes: Automatic e-mail to Responsible when e-mail has been added to ticket/subfolder. Open Ticket button works also for those e-mails. Also several other enhancements.
Users rating: 0/10

License: Shareware Cost: $1400.00 USD Size: 10.39 MB
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