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CISS Help Desk System 3.0

Company: Auratech Software
Date Added: November 25, 2006  |  Visits: 5.823
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CISS Help Desk System
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CISS - Client Integrated Support System is a powerful help desk software system, that WILL allow you to improve your service and save you time and save you money in the process.

Here’s just some of the ways CISS can help:

Solve the problem on the first call. Being able to solve the problem whilst on that first call means that the employee’s/client’s satisfaction is greater and their opinion of the help desk is greater. It also saves your help desk staff’s time because there is no follow up to do. CISS helps by storing solutions in what’s called a "knowledge base" and having these solutions on hand for quick searches. This can also help in making junior or new help desk staff more knowledgeable quicker, meaning less training costs.

Track and manage problems. CISS stores all information on a problem in the one central location, making it easier to assign to staff for processing and checking on the tasks and status at any time.

Built in notification. CISS can automatically notify help desk staff of any new calls assigned to them so they can take immediate action and after the problem is resolved, the employee/client can be automatically notified of its resolution, making the process faster and more efficient.

Automatic Escalation. Problems that aren’t resolved in the required timeframe are automatically assigned to another staff member or management notified to ensure the appropriate attention and service.

Allow for "self solving" of problems. By making the knowledge base accessible to employees/clients, then they can do their own searches to find solutions to their problems, thus eliminating the need for them to log a call and freeing up your help desk staff from resolving past problems again.

Requirements: Pentium, 30 Mb Hard disk space
Release Date: January 02, 2002
Install Support: Install and Uninstall
Platforms: Windows 95, Windows 98, Windows Me, Windows NT 4.x, Windows 2000, Windows XP
Keyword: Call Centers Call Centres Crm Customer Relations Management Software Customer Service Customer Support Help Desk Help Desk Software Help Desk Software System Helpdesk Helpdesk Software Maintenance Softw Software Technical Support Work Orders
Users rating: 0/10

License: Demo Cost: $130.00 USD Size: 20.51 MB
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