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Lokad Call Center Calculator 1.0.1179.0

  Date Added: August 29, 2008  |  Visits: 3.280
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Lokad Call Center Calculator
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Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.

Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.

No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.

Features:
-Call volume forecasts with our technology.
-Optimized staff levels (through Erlang C).
-Easy visualization of your call history.
-Native support of 3rd party applications.

Requirements: No special requirements
Release Date: August 15, 2008
Platforms: Windows 2000, Windows XP, Windows 2003 , Windows Vista Starter
Keyword: Call Center Capacity Erlang Forecast Forecasting Optimization Scheduling Staff Staffing Utilization Volume Workload
Users rating: 0/10

License: Freeware Size: 1.44 MB
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