Windows Software / Business / Vertical Markets

Lokad Call Center Calculator 1.0.1179.0

Date Added: August 29, 2008 | Visits: 3.920

Full screenshot

Report Broken Link
Printer Friendly Version

Product Homepage
Download (563 downloads)

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.

Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.

No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.

Features:
-Call volume forecasts with our technology.
-Optimized staff levels (through Erlang C).
-Easy visualization of your call history.
-Native support of 3rd party applications.

Requirements: No special requirements

Release Date: August 15, 2008

Platforms: Windows 2000, Windows XP, Windows 2003 , Windows Vista Starter

Keyword: Call Center, Capacity, Erlang, Forecast, Forecasting, Optimization, Scheduling, Staff, Staffing, Utilization, Volume, Workload

Users rating: 0/10

License: Freeware

Size: 1.44 MB

USER REVIEWS

More Reviews or Write Review

LOKAD CALL CENTER CALCULATOR RELATED

Communication - PHP Call Center 0.2.7 PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.
Communication - PHP Call Center for Scripts 0.2.7 PHP Call Center is a web-based application used to keep track of a company's incoming phone calls.It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.	30.72 KB
Calculators - ErlangXLS 1.0 ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other...	263.67 KB
Communication - asterCRM 0.043 asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same...
Text Chat Clients - PrettyMay Call Recorder for Skype Basic 4.0.0.226 PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant,...	5.5 MB
Communication Tools - Axon Virtual PBx System 1.02 Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.	331 KB
Communication - asterCRM for Scripts 0.043 asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features.First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same...	473.77 MB
Content Management - Simple Help Desk Software - A Free PHP Web App 1.0 Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble...	102.4 KB
Inventory Systems - Lokad Safety Stock Calculator 1.0.985.0 Don't waste time or money on your inventory. Start optimizing stock levels. Get stock covers, reorder points and more. Leverage the Lokad forecasting technology to forecast customer demand. Import data from many 3rd party apps. Get started in a...	1.1 MB
Accounting Tools - Route Optimization Customer Management 1.0.0 uSoft Solutions is a custom software developing company since 2006 with great experience and knowledge in the field of computer science and in business. we guarantee no cost overruns, which would not be the case with an internal team or other...	1.2 MB

NEW DOWNLOADS IN BUSINESS, VERTICAL MARKETS

Business - Aml Assist 3.60 What is Aml Assist Aml Assist is a popular plug-in for Aml Pages that provides a lot of routines in more suitable ways. And quite a long ago, by users demands, its been included in official Aml Pages distributive. Aml Pages plug-in renders on a...	278.43 KB
Business - PicoPDF PDF Editor 6.02 Powerful PDF Editor Software. Easy to use free PDF Editor lets you add your own digital signature to a PDF, add text or edit existing text, rearrange text and graphics, or add notes and comments to documents. Edit locally, no need to upload your...	1.5 MB
Business - Benetl 5.8.0 Benetl is a free ETL tool. It helps to easily manage .csv / .txt / .xls / json datasource files. With Benetl you can easily extract, transform, and load data from your datasource files. Benetl has been written in Java and requires a JRE 17 to run....	6.1 MB
Business - Doxillion Document Converter Free Mac 7.22 Doxillion is a free document and PDF converter to convert docx, doc, rtf, html, xml, wpd, odt, txt and other text file formats. Convert a single file or batch convert several PDFs at a time. Easily add Doxillion to your right click menu to add...	3.43 MB
Business - Free PicoPDF Document Converter for Mac 4.25 Powerful PDF Editor Software. Easy to use free PDF Editor lets you add your own digital signature to a PDF, add text or edit existing text, rearrange text and graphics, or add notes and comments to documents. Edit locally, no need to upload your...	2.63 MB
Vertical Markets - NBL Product Sale 2 Free 2.1.0 NBL Product Sale is a Windows database-driven software designed for soho, small and medium size company, to manage and monitor sale process, include issue quotation, offer price and receive sale order Include feature: Master Editor: Store...	20.83 MB
Vertical Markets - Viral Master List Builder 0.1 Here's How You Can Build A Highly Profitable Optin Mailing List Automatically By Harnessing The Proven Power Of Viral List Building Building your own list is essential if you want your own successful online business. But as you may have...	1.24 MB
Vertical Markets - IFOP Nov2014 Free source code (OpenVMS COBOL) and documentation files of IFOP, a customized MRP II application (Manufacturing Resource Planning). This is a fully integrated and self-contained system, with hundreds of interrelated functions for production,...	2.86 MB
Vertical Markets - MyRouteOnline Excel Add-in Route Planner 1.1 MyRouteOnline is an easy to use route planner that that allows you to plan routes from Excel spreadsheet. Excel Add-in that uploads addresses and saves time, fuel and money by helping you map multiple locations and find the best route. Online...	3.11 MB
Vertical Markets - PriMus v500c PriMus garantees integrated management of Price Books, Bills of Quantities and Rate Analysis. The program has specific features to address any kind of Estimating or Quantity surveying issue and is easier and more effective than any other...	68 MB

Windows Software	BeOS Software
Macintosh Software	Linux Software
PDA Software	OS/2 Software
Mobile Software	Scripts