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HelpBox 3.6

  Date Added: June 01, 2007  |  Visits: 1.267
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HelpBox
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HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.

Some Key advantages include:

Multi-user access from anywhere with Web access
Search solution knowledge base for troubleshooting
Full E-Mail integration between end user to IT tech and tech to tech regarding requests, alerts, assignments and escalations (also works with Exchange)
Multiple request forms for different departmental uses (such as Helpdesk, HR, Billing, etc.)
Customizable assignments of requests to technicians based on skills and work load
Integration of Active Directory to import end-users
Auto templates with solutions for notes and communication
Task scheduling
Notification banner (white board announcements)
Customizable screens (forms), fields and reports
File Attachments to requests (such as screen shots)
Customizable escalation process using color coding and auto assignment
Comprehensive statistical and user-defined reporting (including history from any field)
Fully scaleable (Access or SQL Server databases)
Links dynamically to AuditWizard™ database, identify assets against End Users and show all inventory information as held by AuditWizard™
Simple to install and intuitive to use and much more...

Requirements: No special requirements
Release Date: April 12, 2007
Platforms: Windows 95, Windows 98, Windows Me, Windows NT 3.x, Windows NT 4.x, Windows 2000, Windows XP, Windows 2003 , Windows Tablet PC Edition 2005,Windows Media Center Edition 2005,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64
Keyword: Help Desk Software Helpdesk Web Based Help Desk
Version 3.6 Changes: -New Release
Users rating: 0/10

License: Shareware Cost: $695.00 USD Size: 62.36 MB
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