Advanced Call Center 6.0

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording.

Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls, even without Caller ID information. Advanced Call Center provides tight integration with sound cards and doesn't require an extra speaker attached to the modem. Lastly, Advanced Call Center looks just as great as it works!

The program maintains a telephone number database including custom sound alerts for a caller, as well as other caller's details. It provides a per-caller customizable ring alert sound and a pop-up window to notify you about an incoming call.

Call can be accepted or rejected by you or by the program itself. You won't even hear rings from blacklisted callers, once they are identified. The program is able to block unwanted calls, including blocked (private) numbers, out of area calls and those calls that were not identified.

Advanced Call Center works with Number Only Caller ID service as well as with Name and Number service. It is able to match the phone number against names that you store in a phone book. This allows users with Number Only Caller ID to see the name of the caller or substitute Caller ID name with more readable one.

Built-in Address Book
Once you have entered the details in the Advanced Call Center Address Book, every time you receive a call, their name and telephone number will appear. You will hear a distinctive ring pattern once you assign that caller a unique ring sound or melody. You can even block an unwanted caller by automatically redirecting calls from that telephone number to the answering machine.

Smart Software Answering Machine
Advanced Call Center features extensive call answering capabilities. Incoming calls may be recorded and saved to a WAV file, which can be played back by the program or the standard Windows Media Player / Sound Recorder. You can monitor the current conversation through the sound card.

When the telephone rings, Caller ID information is received as a series of special codes after the first or second ring. The program attempts to match the caller's identity with it's internal database. Depending on the caller's status (White listed, Normal or Black listed), and group options set, the call can be routed to the answering machine, answered normally with the handset, or even dropped immediately. Individual entries in the database can be assigned personalized greetings.

In telephone answering machine mode, callers hear a greeting message and a beep after which they may record a voice message. The allowable recording time can be adjusted from a few seconds to several hours. When a caller disconnects, the program stops recording and hangs up. Greeting messages can be customized depending on per-caller basis.

The program can record all or part of the conversation to a sound file, and play it back to the recipient or through the local sound card at any time.

There are several actions that can be assigned for every type of calls: hang up/do not answer, block the call (your telephone stops ringing), answer immediately or after specified number of rings, record message or start answering machine sequence; set caller on hold and play music. It is possible to set up the program to record all incoming calls and every call originated from within ACC.

Remote Access to Messages
It is possible to control the answering machine remotely. Remotely available actions include message retrieval, leaving a message, changing the default greeting, and more.

Recorded answering machine messages can be heard remotely from any touch-tone telephone via Remote Retrieval function

Call Forwarding
Advanced Call Center is able to notify the user about an incoming call via numeric or alpha-numeric pager and/or via e-mail. E-mail announce can include full voice message left by remote party to the answering machine as a wave file. It is possible to forward different callers to different e-mail addresses, or selectively block paging or mailing of a caller.

Voice Announce
The program can announce call details in voice. When someone calls in, their name and/or telephone number will be announced by computer's voice. This is useful if you are in another room and wish to know who is calling. You can then choose to answer or not.

Features List :
Caller ID software
Answering machine software
Phone dialer and phone book
Background operation in system tray
Identifying Who's Calling
Caller ID informs you of who's calling before you answer
Three types of incoming calls: white listed, normal and blacklisted
International phone numbers and dates supported
Custom formatting of telephone numbers and Caller ID names capitalization
Audible warning when incoming call is detected
Custom individual Greetings and Incoming Ring sounds for each caller
Complete history of all calls received or made
American, British Telecom, DTMF Caller ID and Russian ANI support
Message Notification
Text to Speech voice announcements let you know who's calling when you're away from the computer
Notification of a new call via e-mail or pager
Numeric and alphanumeric pager support
E-mail call forwarding, including the voice message
Multiple variants of visual notification, including two types of pop-up dialogs, a tool tip window, and mail window activation
Answering Machine Software and Telephony
Standard wave files input/output
Custom greeting messages for each specific caller
Call screening capability: the program can use a sound card to allow you screening incoming calls as they occur
Playing back modem-recorded messages through your modem or sound card
Programmable answering machine functions
'Hold line' feature with custom message or music played to the remote caller
Optional full automatic recording of each phone call (incoming or outgoing)
Full remote access to recorded messages from any touch-tone phone
Managing Your Contacts
A powerful built-in Phone Book including telephone number database
Unlimited number of contacts
Database Import/Export capability
Three types of incoming calls: white listed, normal and blacklisted
Dial-out Capabilities
Ability to place calls using the modem dial-out features
Tone and pulse dialing
Auditioning the outgoing calls made using the program.

Requirements:	Voice modem or telephony board
Release Date:	March 01, 2007
Install Support:	Install and Uninstall
Platforms:	Windows 98, Windows Me, Windows NT 4.x, Windows 2000, Windows XP, Windows 2003 , Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64
Keyword:	Call,  Call Forward,  Call Recording,  Caller,  Caller Id,  Conversation,  Monitor,  Paging,  Phone,  Record,  Telephone,  Telephone Answering Machine,  Voice Mail,  Voice Modem
Version 6.0 Changes:	Version 6 is now fully compatible with Windows Vista.
Users rating:	0/10