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Queuing Model Excel 30

  Date Added: July 17, 2010  |  Visits: 3.754
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Queuing Model Excel
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The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Requirements: Microsoft Excel
Release Date: April 29, 2010
Install Support: Install and Uninstall
Platforms: Windows 98, Windows 2000, Windows XP , WinOther,WinServer,WinVista,WinVista x64,Other
Keyword: Bizpep Business Costs Customer Excel Flow Line Maximize Minimize Model Optimize Points Profit Queue Queuing Service Software Staff Tool Utilization
Version 30 Changes: Evaluation Mode with Excel 2007 and Excel 97-2003 versions.
Users rating: 0/10

License: Demo Cost: $69.00 USD Size: 293.59 KB
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