Cerberus Helpdesk for linux 5.6.2

Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers.<br /><br />The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system.<br /><br />Here are some key features of "Cerberus Helpdesk":<br /><br />Fetch & Retrieve:<br />?*A* Teach Cerberus to provide the best solutions from your experts.<br /><br />Adaptive Anti-Spam Engine:<br />?*A* Actively combats spam and viruses, keeping your system clean.<br /><br />Web-based Support Portal:<br />?*A* Allow your customers to submit issues through their web browser.<br /><br />Service Level Agreements, Schedules & Due Date Management:<br />?*A* Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.<br /><br />E-mail Templates:<br />?*A* Set standard responses and canned text for rapid responses to common questions.<br /><br />Knowledgebase:<br />?*A* Document solutions to previously addressed issues.<br /><br />100% GUI Source Code:<br />?*A* Extend. Integrate. Customize.

Requirements:	No special requirements
Platforms:	*nix, Linux
Keyword:	Built,  Cerberus,  Contracts,  Department,  Email,  Helpdesk,  Hours,  Issues,  Level,  Response,  Responses,  Solutions,  Support,  System,  Target,  Times,  Working
Users rating:	0/10