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Web Help Desk Software OS X 9.2.3.9

Company: Intelli Innovations, Inc.
Date Added: June 24, 2013  |  Visits: 328

Web Help Desk Software OS X

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Web help Desk delivered exactly as advertised.We are very satified with the solution<br /><br />Not all help desk software solutions are built alike. The web-based Web Help Desk user interface is a breath of fresh air ???*a*? easy on the eyes and easy to deploy. Take a quick peek at our innovative help desk software right now.<br /><br />Key Web Help Desk Features<br />Email-to-Ticket Conversion<br />Create one or more service desk email inboxes on your existing email solution. Emails and file attachments sent to the inbox will be automatically converted into a ticket by the helpdesk software.<br /><br />Auto-Route Tickets<br />Dynamically route and assign help desk tickets to a specific technician or group of technicians using your organization's business logic; based on ticket categories, technician skill set, location, department, technician availability and work load balance.<br /><br />Asset Management<br />Manage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus more!<br /><br />Knowledge Base Management<br />Knowledge base functionality is built into the Web Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients and linked to support requests by technicians and administrators.<br /><br />Ticket Submission Web Portal<br />End users can submit their requests via the Web Help Desk web portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the ticket category selected.<br /><br />2-Way Email Integration<br />Eliminate the disconnect between support tickets and email. Tech ticket maintenance options via email include: status change, public or hidden notes, reassign ticket, file attachments, add work time and add billing rate. Customers can add ticket notes and attachments.<br /><br />LDAP / Active Directory Sync<br />With built-in connectivity for standard LDAP and Microsoft's Active Directory, our helpdesk software seamlessly integrates into your company's IT infrastructure. Use the Web Help Desk software to authenticate users and look up client contact info.<br /><br />Performance Reporting Built-In<br />With Web Help Desk's robust built-in graphic reporting tools, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what request types are causing the most trouble.

Requirements: No special requirements
Platforms: Mac, Mac OSX
Keyword: Active Attachments Based Billing Builtin Clients Directory Email Helpdesk Notes Requests Software Support Technician Technicians Ticket Tickets Users
Users rating: 0/10

License: Shareware Size: 117.48 MB
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