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Support Ticketing System 7.x-1.0-beta3

  Date Added: May 05, 2013  |  Visits: 287

Support Ticketing System

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The support module provides a basic ticketing system and helpdesk that is native to Drupal, offering complete email integration.The Support module offers the following features: * Ticketing activity is illustrated with colorful charts (depends on the Chart API module). * Tickets can be assigned to users (and users can view all tickets assigned to them). * Tickets support states (new, active, pending, closed, etc) and priorities (low, normal, high, critical, etc). * Configurable email notifications for new and updated tickets. * Email integration allows tickets to be created and updated via email, with support for attachments. New users can be automatically created. * Fully integrated with Drupal's search functionality, users can only search for tickets they have access to. * Supports an unlimited number of clients, each with their own configuration and access permissions. * Tickets are nodes, ticket updates are comments. Try out a live demo of the support module.Supporting projects: * Support Timer, implements a time tracker for the ticketing system. * Support Views, exposes support tickets to the Views module. * Support Fields, define additional per-client support ticket fields with CCK * Support Deadline, allows you to add a "due date" to tickets. * Support Nag, can send regular reminders about open tickets, and can automatically close issues after a period of time. * Support SMS, can send details about open support tickets as SMS messages to cell phones and pagers. The development of this module is sponsored by Tag1 Consulting, Inc..This page discusses other modules that offer similar functionality.

Requirements: No special requirements
Platforms: PHP
Keyword: Access Assigned Automatically Created Email Functionality Module Search Support System Ticket Ticketing Tickets Updated Users Views
Users rating: 0/10

License: Freeware Size: 40.96 KB
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