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Trouble ticketing system to support Computer Network Operations 6.x-3.0-rc7

  Date Added: July 25, 2013  |  Visits: 311

Trouble ticketing system to support Computer Network Operations

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This Drupal module offers a trouble ticketing system similar to the ancient PHPHelpDesk. It authenticates users from Drupal and classify them to user groups and department units. It provides the following features: * ticket lifecycle management; * MySQL backend; * separation among units; * authorization, i.e. definition of who can access which ticket groups; * ticket update and re-assignment functionality; * a great deal of configurable valued parameters such as site, scope, fixer, fixing methods, etc. * email groups corresponding to ticket groups, e-mail gateway. The ticketing system is easy to install and to configure.Trouble ticketing system administratord-deOaos guide: en, hu.Trouble Ticketing System Usersd-deOao Guide: en, hu.Comparison with similar modules:A comparison is provided at http://groups.drupal.org/node/17948, a g.d.o. wiki page. Please feel free to update / extend.

Requirements: No special requirements
Platforms: PHP
Keyword: Administrator Configuretrouble Drupal Email Fixer Fixing Gateway Groups Guide Install Methods Module Scope Similar System Ticket Ticketing Units Update
Users rating: 0/10

License: Freeware Size: 102.4 KB
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TROUBLE TICKETING SYSTEM TO SUPPORT COMPUTER NETWORK OPERATIONS RELATED
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