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Ubercart Ticket 6.x-1.0-beta1

  Date Added: June 03, 2013  |  Visits: 272

Ubercart Ticket

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The module can be configured to collect emails from various addresses and automatically create tickets from their content.InstallationUnpack in your modules folder (usually '/sites/all/modules/')Enable under Administer > Site Building > ModulesNavigate to admin/build/contact/add and add a few categories. For each, under recipients, make sure the email entered is one that will be checked with this module.Navigate to admin/store/settings/ticket/email/add to set up an email account. Select POP3 or IMAP and add the server address, the username and the password for the email account to be checked.Navigate to admin/store/settings/ticket/status. Here statuses can be added for tickets. Typically this would include 'Open', 'Closed' and maybe a few others.Drupal will check for new emails with every cron run, so set cron to run at an appropriate time.Templates can be added at admin/store/settings/ticket/template and the signature at admin/store/settings/ticket/signature.Here are some key features of "Ubercart Ticket":dlTE Integration with Ubercart orders - an order pane is created on every order that lists all tickets for that order along with a link to create a new ticket with that order's informationdlTE Integration with the Contact module - Ubercart Ticket adds an 'order picker' to the contact form so that customer can choose which order their question applies to and links that order with the ticketdlTE Customer information on tickets - Useful customer information is displayed on each ticket. This includes order information, customer contact information, total orders placed, total dollar amount spent, etc.dlTE Templates - customer service reps can create templates for responses to save time when answering emails

Requirements: No special requirements
Platforms: PHP
Keyword: Contact Created Information Lists Order Orders Ticket
Users rating: 0/10

License: Freeware Size: 20.48 KB
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