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Live Chat Software for Wordpress 2.1.7

  Date Added: May 20, 2013  |  Visits: 436

Live Chat Software for Wordpress

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LIVECHAT Contact Center is a fast and intuitive live chat software to enable your sales representatives contact customers on the website. Help online visitors find what they need before they leave your site. * Increase sales conversion rate and customer satisfaction level. * Allow customers to chat live with the sales person. * Increase number of successful transactions. * Secure and reliable communication channel.Web communicatorEasy to customize and rebrand chat window. Out-of-the-box chat window templates.Traffic monitoringTrack visitors in real time. Invite them to chat if they abandon an order or shopping cart.Analytics & ReportingGenerate reports for each agent with the number of chats, invitations or time spent with the customer.Multiple languages supportLIVECHAT Contact Center works with: * Chinese * dodOeskdodu * Deutsch * English * EspadLOC?ol * FrandoTzais * Italiano * Polski * RomdoD?ndoDo * d T diDodidadidad Dod DLd Oal d dcd TEdiOC¦d Do * Svenska * SlovenskdoduCompatible with all browsers * Internet Explorer (even with IE 6) * Firefox * Google Chrome * Opera * Safari * iPhoneFeatures listAgent application: * Supervise chats held by other agents * Request and manage your customerd-deOaos desktop with Remote Desktop functionality * Proactively invite your customers to chat with both Standard and Personal Invitations * Whisper to other agents and help them with sales process * Browse history of previous chats with particular customer * Transfer the customer to another agent * Organise conference and invite other available agents to chat * Get notifications about incoming chats and conferences * See your customersd-deOao details, including current page and geolocalization * Talk with unlimited customers at a time * Enable customers queue and start chats on your own with specific clients * Ban intrusive visitors from chatting * Spell check in real-time with suggestions and custom dictionaries supportCustomer web application: * Chat using your desktop browser or mobile device * Know when an agent replies thanks to thetyping indicator * Request a callback from an agent * Print the chat log * Send the chat log to your e-mail address * Save the chat log to your local drive * Assess an agent and fill the Post-chat Survey * Leave a message when all agents are offline * Be notified about agentd-deOaos reply with a sound alertWebsite monitoring: * Monitor your website visitors in real-time * See your visitorsd-deOao status: Online, Invited, Chatting, Offline and more * Analyse referrers d-deOCt pages your customers came from * Monitor keywords your visitors entered in search engines * Check usersd-deOao visit history * Retrieve customerd-deOaos browser, language, accepted/refused invites and more * Get notifications about your new visitors * Install monitoring code on as many websites as you wantCustomization: * Choose one of available Chat Window templates * Brand your chat window with your company logo * Play with custom color themes generator * Browse Chat Buttons, Standard Invitations and Personal Invitations galleries * Upload custom Chat Buttons, Standard Invitations and Personal Invitations graphics * Easily customize your Pre-chat and Post-chat Surveys * Share common Canned Responses, URL Addresses and Aliases with other agents * Integrate your Live Chat software with CRM system * Install new features with Add-ons ManagerStatistics: * Pre-Chat and Post-Chat Surveys * Your agents availability * Average Talk Time, Invites and Chats Traffic Density * Average Speed of Answer, Average Queue Waiting time * Google Analytics integration

Requirements: No special requirements
Platforms: PHP
Keyword: Agent Agents Average Browse Buttons Chats Custom Customer Customers History Invitations Personal Sales Standard Surveys Visitors Window
Users rating: 0/10

License: Freeware Size: 10 KB
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