SupportPortal Script 3.0

It can be used to set up both internal and external help desks, call centers, contact centers or Web portals.It allows any business or work group to assign ticket and issues, manage incoming and outgoing e-mails, streamline workflow, provide live chat, build knowledge base, manage access to shared binaries, and deliver newsletters through one single point of access.Here are some key features of "SupportPortal":Core features:dlTE Browser-based interfacedlTE MultilanguagedlTE Permissions based accessdlTE Public or private sitedlTE LDAP/Active Directory integrationdlTE Extended Reporting SetdlTE Simplified InstallationdlTE Powerful administrationdlTE Integrate into your website look and feeldlTE Custom Layout ThemesdlTE Empowered Search - Ranking functionalitydlTE Search FeedbackdlTE IMAP supportdlTE Built-in ModulesTicket and E-mail Management:dlTE Create and submit new ticketsdlTE Convert all incoming e-mail messagesdlTE Shared OutboxdlTE Windows LiveAlertdlTE RoutingdlTE Automatic escalations based on SLA rulesdlTE NotificationsdlTE Design e-mail templates and response messagesdlTE User defined data fieldsdlTE Change history of a ticket is maintained to facilitate audit processesdlTE ClassificationdlTE Built-in Time trackingdlTE Relate ticket to a Knowledge Base articledlTE Canned ReplydlTE Private noteKnowledge Base Management:dlTE Create HTML articlesdlTE Article categoriesdlTE Permission-based group accessdlTE Most popular and and most recent articlesdlTE Powerful SearchdlTE Search extensionsdlTE Voting and CommentingdlTE Integrated DictionaryLive Help:dlTE Integrate live Chat button on your sitedlTE Proactive chatdlTE Real-Time Visitor MonitoringdlTE Windows LiveAlertdlTE Call TransferdlTE Insert Canned RepliesdlTE Search chat archivedlTE Appear offlinedlTE Customization and BrandingdlTE "Party is typing" notificationdlTE Sound EffectsSupport Forum:dlTE Track and display messagesdlTE Create topics and categoriesdlTE Set permissionsdlTE Image attachmentsNewsletters and Announcements:dlTE Create formatted newsdlTE Manage newsletter subscriptionsdlTE Multiple e-mail listsdlTE Choose target audiencesDownloads and File Management:dlTE Product and Service CatalogdlTE Store essential filesdlTE Instant access to binariesdlTE Rate, Comment, and E-maildlTE Track download activity

Requirements:	No special requirements
Platforms:	PHP
Keyword:	Access,  Articles,  Based,  Builtin,  Canned,  Categories,  Centers,  Create,  Email,  Group,  Integrate,  Livealert,  Management,  Messages,  Powerful,  Search,  Site,  Supportportal Script 3 0,  Ticket,  Windows
Users rating:	0/10