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Customer Support Tool 1.0.0

  Date Added: May 10, 2013  |  Visits: 460

Customer Support Tool

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Customer Support Tool (cstool) is a web based customer report management tool, based on PHP, using MySQL as the backend for data storage. It is more geared for use by not technically-inclined Customer Support and is easy to use and install.Features: - Addition of a new reports - Update reports - 6 levels of report status (OPEN,WORKING,PENDING,WAIT,OTHER,CLOSE) - Action seperation according to roles (customer support, engineers). Only customer support can add new reports. - Search capabilities with keyword or report id. - Automatic insertion of username and date during report editing. - Automatic email message sent when reports are updated or new reports are inserted. - Simple to use and to install.

Requirements: No special requirements
Platforms: Windows, Mac, *nix, Mac OSX, Linux, PHP , BSD Solaris
Keyword: Customer Customer Management Customer Report Customer Support Report Support
Users rating: 0/10

License: Freeware
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