eTicket 1.5.6RC4 1.0

Date Added: May 10, 2013 | Visits: 814

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eTicket is a PHP-based electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website. Main Features: - Supports aliases/piping with perl gateway - Supports POP3 login with optional crontab. - Uses Perl gateway, PHP backend, and MySQL database - Handles unlimited emails - Admin/Supporter/User panels - Email Intervals to prevent autoresponder loops - Max Allowed to limit maximum tickets user can have opened - Filters to remove messages in replies - Accept attachments and limit size - RSS feeds for clients - Captcha on web forms to reduce spam - Configurable Spam Assassin mod for automail.pl - Better language support with changable language file - Predefined/canned answer resposes - Better search functionality Administration Features: - Completely delete tickets from database - Create categories (departments) - Create Represenatives (Supporters) - Define groups - Edit or disable response messages - Email alerts compatible with pagers - and much more... Staff Features: - View only tickets in departments you have access to - Can not delete tickets User Features: - Login with email and any ticket assigned to you - View all tickets sent from that email

Requirements: No special requirements

Platforms: Windows, Mac, *nix, Mac OSX, Linux, PHP , BSD Solaris

Keyword: Electronic Support, Helpdesk, Helpdesk Solution, Manager, Ticket, Ticket System

Users rating: 0/10

License: Freeware

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