Download Shareware and Freeware Software for Windows, Linux, Macintosh, PDA

line Home  |  About Us  |  Link To Us  |  FAQ  |  Contact

Serving Software Downloads in 976 Categories, Downloaded 32.388.168 Times

Call Center CRM 8.6.2

  Date Added: April 18, 2013  |  Visits: 675
5 Stars5 Stars5 Stars5 Stars5 Stars

Call Center CRM
Full screenshot

Report Broken Link
Printer Friendly Version


Product Homepage
Download (42 downloads)



Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:

Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.

Automatically save and manage Customer Opt-Out and Contact Preferences
Records customer opt-out selections for your auto dialing or predictive dialing campaigns; auto saves customer choices for preferred level of contact or mode of contact (phone, text, email, etc.) in IVR application when they call in.

Automatically display customer information to agents
Fully integrated with agent desktop software, Call Center CRM increases organizational intelligence and efficiency by automatically displaying customer information, such as contact and buying history, when a call is connected to an agent.

Intelligently, efficiently recognize callers and serve them accordingly
Automatically direct callers to the appropriate department, agent, Interactive Voice Recognition menu, recorded-message language, custom welcome message or however you'd like to personalize their experience when calling you.

Design and manage sales and marketing campaigns
Search customers and automatically create new outbound campaigns based on location, buying preferences, sales activity, purchasing history or other differentiation.

Requirements: No special requirements
Release Date: March 10, 2013
Platforms: Windows 2000, Windows XP , WinVista,WinVista x64,Win7 x32,Win7 x64,Other
Keyword: Auto Opt-out Management Call Center Auto D Call Center Crm Call Center Dialers Call Center Ivr Call Center Management Call Center Predictive Dialer Customer Data Management Customer Relationship Management Predictive Dialer Voip Call Center
Version 8.6.2 Changes: Call Center CRM
Users rating: 0/10

License: Demo Size: 402 KB
USER REVIEWS
More Reviews or Write Review


CALL CENTER CRM RELATED
Modules  -  Newsletter Opt out 1.0
Simple change that sets Newsletter checkbox to checked so that New Customers must actually opt out if they do not wish to receive it
 
Customer Relation Tools  -  Customer Relationship Management v1.0
Xhtmljunkies provides Customer Relationship Management and customer relationship management software. Our crm software is easy for tracking contact and leads also sales and contact management. # Relation History tracking Relation history...
9.14 KB  
Miscellaneous Mail Tools  -  Email Responder for Microsoft Outlook 2.30
Email Responder software plugin for Microsoft Outlook is an out of office assistant. Auto reply with email away message templates. Enable email forwarding to email address or mobile phone. Change out of office reply templates by changing your...
4.52 MB  
Web Browser Tools  -  Beef Taco (Targeted Advertising Cookie Opt-Out) 1.3.0
Targeted Advertising Cookie Opt-Out (TACO) is a Firefox plugin that jumped the shark. In 3.0 they introduced new features, and a bunch of fancy gui stuff to match it. This removed the simple, painless beauty that was TACO 2.0. To quote...
20.48 KB  
Automotive Information Databases  -  EnCircle CRM 1.2
A full featured CRM and business automation solution thats lightweight and maintenance free. Perfect for small businesses. Feature list include customer and contact management, project management, support case tracking, and many key business...
24.54 MB  
Business  -  Elements CRM™ 3.1
Elements CRM™ is the Mac® Customer Relationship Management solution for Apple® Business or Enterprise. It's so easy to use; just think iTunes® for business. Elements CRM is used to manage your company's sales, contacts, calls, projects,...
2.2 MB  
Business  -  Anchor CRM 1.2
Increase sales with effective customer relationship management software - Anchor CRM. This application helps businesses gather detailed information about customers, track their preferences and requests, file reports about customer complaints,...
883 KB  
Windows Software  -  CRM-Express 3.00
CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds,...
16.68 MB  
Finance  -  SugarCRM 4.5.1
SugarCRM project is the premier commercial open source customer relationship management application provider, breaking the rules set by conventional CRM solutions. The limitations of traditional CRM software can be summarized by the lack of...
 
Libraries  -  VIF Lightweight Framework 1.0
VIF Lightweight Framework is an object-relational bridge to store and retrieve data in relational database management systems (RDMS). The frameworks building blocks to access data are data object models (DOM objects) and joined data object models...
 
NEW DOWNLOADS IN NETWORK & INTERNET, COMMUNICATION TOOLS
Network & Internet  -  X-VPN 17.0
X-VPN is a free multi-platform app that allows users to connect anonymously to the internet. X-VPN provides a powerful VPN for Mac, Windows computers, Android, and Apple mobile devices. With X-VPN, you can hide your IP, set your virtual location...
37.06 MB  
Network & Internet  -  SoftPerfect Connection Emulator 1.7.9
SoftPerfect Connection Emulator (SCE) is a WAN environment emulator for network application developers, system administrators and network engineers. Software developers creating network-enabled applications, especially time-critical ones like VoIP...
2.31 MB  
Network & Internet  -  Advanced Time Synchronizer 4.3.0.809
Advanced Time Synchronizer is a PC clock synchronizer. It works with time servers on the Internet, supports main time synchronization protocols, proxy servers, auto-dialing and more. Advanced Time Synchronizer connects to all the servers in the...
10.38 MB  
Network & Internet  -  Allavsoft 3.15.3.6557
Allavsoft can fast and batch download movies, music videos, playlist from all kinds of video sharing websites as well as convert to any popular video or audio format! Key Features: One step to download and convert F4F, FLV, F4V, F4M, WebM to...
26.7 MB  
Network & Internet  -  IOTransfer for Windows 1.2.0.3828
IOTransfer is a light yet useful iOS transfer and management tool which helps iPhone, iPad and iPod users manage their iOS content on computers. It provides users with a simple and convenient way to freely import and export music, videos, photos,...
22.02 MB  
Communication Tools  -  Elcomsoft eXplorer for WhatsApp 2.42.28304
Elcomsoft Explorer for WhatsApp is a tool to download, display and decrypt WhatsApp communication histories from iPhones and Android devices. The tool automatically acquires a WhatsApp database from physical devices, local and cloud backups,...
68.47 MB  
Communication Tools  -  IP Cam Soft Basic 1.0.2.3
IP Cam Soft Basic app allows view video from multiple IP cameras directly on your computer. Keep an eye on your home, office, monitor your nanny, babysitter, pets or employees parking area or anywhere you need security. Just set up an effective...
58 B  
Communication Tools  -  Antamedia HotSpot Software 6.0.0
Free Hotspot software by Antamedia is the Industry leading software to manage and sell Guest WiFi Hotspot access and Hotel WiFi Internet. It helps you control and bill Internet usage by redirecting customers to login with username and password,...
125.71 MB  
Communication Tools  -  MyChat 6.7
MyChat is a client-server software which is perfectly suits for message sending and file exchange over the network. MyChat can easily work in corporate or intranet networks, and also through the Internet. The product is useful for those...
149.88 MB  
Communication Tools  -  Output Messenger 1.8.0
Give your team and employees the freedom to chat, talk, share and interact together from anywhere, on any device with Output Messenger, a new Secure and Private Office Communication Software designed specifically for keeping remote people and...
8.59 MB