Download Shareware and Freeware Software for Windows, Linux, Macintosh, PDA

line Home  |  About Us  |  Link To Us  |  FAQ  |  Contact

Serving Software Downloads in 976 Categories, Downloaded 30.418.088 Times

EB Suite Customer Support - Help Desk 

  Date Added: February 20, 2006  |  Visits: 3.322

EB Suite Customer Support - Help Desk

Report Broken Link
Printer Friendly Version
Order Now

Product Homepage
Download (117 downloads)

The Customer Support module include the following functionalities:
- Customer/Contact Management:
Customer/Contact Detail Info, Phone, E-Mail, Addresses tracking,
Relationships between customers and contacts,
Interaction History for a given customer/contact,
Cases/Service Requests for a given customer/contact,
Notes and Attachments for a given customer/contact,
Support Team and Access Control for a given customer/contact

- Case Management
Case Detail Info, Problem and Resolution,
Assign and reassign Cases,
Attach Solutions/Knowledges to a Case,
Track time allocated to each Case,
Interaction History for a given Case,
Notes and Attachments for a given Case

- Knowledge Management
Create & Maintain Knowledges and Solutions
Make selected knowledges viewable/searchable to external customers
Reference other knowledges, attach files accessable to external customers
Notes and Attachments for a given Knowledge

- External Site / Customer Self-Service Portal
Give your customers a place to register, log service requests, browse/search knowledges,
Support Forums,
Generate leads via customer self-service,
Our (ebsuite.com) support pages are powered by our Support module!

- Calendar / Tasks
Schedule internal meetings, appointments and customer interactions,
Check availablities for colleagues,
Email notifications for event invite,
Create tasks, re-assign tasks to others,
Notes and Attachments

And as in every module, there is setup pages for User management, Product management, Custom Field management, and various other business entities.

Requirements: No special requirements
Release Date: April 07, 2003
Install Support: Install and Uninstall
Platforms: Windows NT 4.x, Windows 2000, Windows XP, Mac PowerPC, Unix, Linux
Keyword: Business Software Case Contact Crm Customer Customer Support E-business Enterprise Erp Forecast Free Help Desk Hosted Solution Knowledge Knowledgebas Lead Opportunity Project Management Sales Force Automation Service Request Sfa
Users rating: 0/10

License: Demo Cost: $25.00 USD
EB SUITE CUSTOMER SUPPORT - HELP DESK RELATED
Customer Relation Tools  -  SnapCRM 1.0
SnapCRM is an open source web-based CRM software. Includes Sales Force Automation modules such as Account Management, Contact Management, Competitor Management, Opportunity Management, Forecasting, Sales Order Processing, Quote Management,...
98.29 MB  
Business  -  Web Help Desk Software - Free Ed 10. 1. 2000
Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based...
114 MB  
Support Systems  -  Web Help Desk 12.0
Web Help Desk is surprisingly affordable, incredibly easy to use IT help desk software with Web-based ticketing, change management, IT asset management, knowledge base, and more! SolarWinds' helpdesk software streamlines the help desk ticket...
256.4 MB  
Windows Software  -  Bolt CRM 2.1
BoltCRM stands for new definition for CRM software, not only including all current features known well by people, also Bolt CRM has unique aspects like maximize software customize, enhanced customers communications, fast and stable operations and...
9.94 MB  
Application Add-Ins  -  Web Help Desk Software for Windows 10.0.18.3
The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with...
172 MB  
Application Add-Ins  -  Web Help Desk Software for Mac OS X 10.0.18.3
The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with...
147 MB  
E-Commerce  -  XRMS 1.99.2
XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc. XRMS generally falls into the category of application known as Customer Relationship Management (CRM),...
 
Windows Software  -  NeuQs Free Help Desk 1.1
Whether you are looking for a help desk solution to support your own company users, or are a support organization looking after multiple companies with many sites, NeuQs Free Help desk will ensure you deliver professional levels or service through...
214.47 MB  
FAQ and Knowledgebase  -  Knodesk 1.0.1
The project is a web based software made with PHP and MySQL to support a Help desk and a knowledge data base. It is posible to add new customers, modify customers, add new jobs/requests, modify jobs, make reports based in dates etc.
 
Application Add-Ins  -  Web Help Desk Software - Free Ed. (.exe) 10.0.18.3
No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your...
172 MB  
NEW DOWNLOADS IN WINDOWS SOFTWARE, BUSINESS
Windows Software  -  MonitorPack Guard 5.5.1
MonitorPack provides Windows tools at no cost for server monitoring, IT asset management and help Desk solution, optional Cloud Solution (IaaS or Infrastructure as a Service) Cloud Application (Platform as a Service) and software on demand (SaaS...
11.25 MB  
Windows Software  -  Magento 2 Inventory Management System 1.0
Effective inventory management is must if you want to make your business venture successful and generate good revenue. MageMob Inventory is a perfect Magento 2 Inventory Management System that offers you with all the control you need over your...
9.16 MB  
Windows Software  -  ClickCharts Pro Edition 2.20
Create flowcharts easily with this Windows software. Whether you're mapping out ideas, laying out the structure of your organization or creating UML diagrams, ClickCharts is the perfect user-friendly program to get you going. Simplify complex...
874.23 KB  
Windows Software  -  TextPipe Engine 10.6
Slam-dunk the most challenging edit tasks with TextPipe Engine - a powerful text-processing engine that combines 100+ conversion, translation and filtering operations on multiple text or binary files. Update web site text using search and replace,...
7.1 MB  
Windows Software  -  BuzzBundle Enterprise 2.42.6
Arrange all social media activities in one application! BuzzBundle is #1 SMM tool that helps you manage your work easily. See the list of tasks you can do: - find all mentions about your product, comment, find new customers and increase your...
159.52 MB  
Business  -  ARTHUR 18.0
ARTHUR is a handy and reliable expert advisor that works on the MetaTrader 4 platform designed to bring you fast profits on the Forex market. The setup file fully include two different electronic trading Platforms to choose, automatic strategy...
3.33 MB  
Business  -  AllMyNotes Organizer Deluxe Edition 3.22
In AllMyNotes Organizer app all your important data is saved secure , secured by password, in one, encoded local file, and notes are arranged into a flexible outline hierarchy of folders. Where do you usually keep all your valuable private...
5.19 MB  
Business  -  Cheewoo Nest 1D 2.4.2004.1037
Cheewoo Nest 1D can perform 1-dimensional high speed automatic nesting to minimize remanent. Followings are main features of this program. 1. Supporting maximum 65535 different sizes of the stocks and parts with unlimited quantities in a nesting...
2.4 MB  
Business  -  Aml Pages 9.82b2721
Aml Pages is tree-structured notes manager for Windows. It contains all your notes, information, web pages, passwords, URL-address in the form of a tree, so you can quickly find what you need. Manage megatons of your notes with ease at work and at...
4.34 MB  
Business  -  Doxillion Plus Edition 2.72
Doxillion is a PDF converter to convert docx, doc, rtf, html, xml, wpd, odt, txt and other text file formats. Convert a single file or batch convert several PDFs at a time. Easily add Doxillion to your right click menu to add fast and simple...
1.45 MB