iHelpdesk 2.2 Build 1530

Company: iReasoning Inc.

Date Added: November 26, 2012 | Visits: 476

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iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.

Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication, and information.
Increase productivity of support staff by automating processes, policies, and tasks.
Improve teamwork and communication.
Reduce IT support costs.

Major features:

Email Management

Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets.

Request & Problem Management

Label, categorize, track requests and problems.

Self-Service Portal
Users can manage service requests via the customer portal.

Requirements: No special requirements

Release Date: November 26, 2012

Platforms: WinXP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64

Keyword: Help Desk, Helpdesk, Improve Service Quality, Issue, Issue Tracker, Tracker

Users rating: 0/10

License: Freeware

Size: 35.6 MB

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