VersaSRS - HelpDesk - Service Desk - ITSM 4. 1. 2000

Company: VersaDev

Date Added: September 07, 2012 | Visits: 843

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versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...

Requirements: No special requirements

Release Date: September 07, 2012

Platforms: Windows7, WindowsVista, WinXP, Windows2000, Windows2003

Keyword: Browser Based, Call Centre, Case, Contact Centre, Crm, Help Desk, Incident, Issue, Issue Tracking, Self Help, Service, Service Request, Support, Thin Client, Ticket, Web Based

Users rating: 0/10

License: Freeware

Size: 1.37 MB

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